Gone are the days when robots were a thing of Sci-fi movies; robotics and artificial intelligence are the two new technology trends that are being adopted by many industries today. Technology trends have become so advanced today that they have made business processes much easier and faster. Here are a few breakthrough technology trends that are sure to take the business world by storm:
Human Dialogue with Artificial Intelligence
Several businesses have already employed chatbots that can converse with customers and handle their queries. But the intelligence of these chatbots is limited, which, in turn, affects the effectiveness of the process. However, new technology trends are all set to reform these setbacks as the investment made by companies in technological advancements and artificial intelligence is increasing. Companies are striving to develop intelligent technologies that will solve customer queries and make the customers feel like they are interacting with an actual human being.
Humanized Big Data
Technology trends such as IoT and Industry 4.0 are increasing the intelligence of the production equipment. Today, advanced machinery is automatically able to send an alert regarding status and maintenance required. Big data is used to collect and analyze the data generated through various business processes. However, it is difficult to arrive at a concrete action guideline for a business decision from this data. The current technology trends aim to ‘humanize big data’ to be able to derive actionable insights and utilize them for decision making even by a non-data scientist.
Augmented Reality for Business
Augmented reality was introduced for enriching customer experience through a digital platform. However, now businesses are employing augmented reality into their processes to give employees a 360-degree view of the customers and various related attributes. Companies are striving to make various departments technologically advanced to help them undertake better business strategies.
Move Over Personal Assistants – Digital Assistants Are Here to Stay
With piling business appointments and tasks, it had become necessary for companies to hire personal assistants to keep an eye on these appointments and ensure a smooth flow of activities. But what if this can be digitally done by eliminating the cost of labor for a business? That is where digital assistants come into the picture. A digital assistant observes a person’s working method and learns to differentiate between the important and unimportant information and creates alerts for the same.
Insight Engines for Clever Search
Insight engine was the term coined by the market research company Gartner. They are referred to company-wide knowledge centers that link various information from internal and external sources of the business; this proactively provides relevant information for various business insights. More companies are investing heavily in this technology to enhance their decision-making processes.