IT & Telecom Case Studies Archives - Business Intelligence

Category: IT & Telecom Case Studies

German telecom industry

Market Scanning and Monitoring Analysis Helped a German Telecom Industry Client to Strengthen its Market Position and Achieve 33% Increase in Annual Revenue

A German telecom industry client encountered rapidly declining profits as intense competition and technological advancements redefined the industry landscape. Infiniti helped the client to strengthen its market position and develop a new growth strategy.

Although the German telecom industry has been experiencing positive growth over the past few years, market innovations and industry developments are compelling telecom service providers to rethink the way they operate and strengthen competitive position. Besides, competition from OTT services, cybersecurity risks, rising need to diversify offerings, and the demand for responsive customer service are increasing challenges for companies operating in the German telecom industry. As such, telecom service providers will need to upgrade their IT and connectivity infrastructure and focus on improving customer service.

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The Business Challenge

The client is a telecom service provider in Germany.

With the German telecom industry continuing to deal with network cybersecurity risks and an uncertain regulatory environment, the client needed a new growth strategy that would address the complex issues eroding growth and its market leadership. This required overcoming major hurdles including creating cost reduction plans, strengthening competitive position, upgrading and transitioning customers to improved broadband network and IT platforms, and redesigning customer service processes. They chose to partner with Infiniti Research to leverage their expertise in offering market scanning and monitoring.

Other key objectives of the client were:

  • Cut costs and focus on topline growth
  • Redesign the customer service process by defining critical interventions that would minimize changes in the supporting IT systems
  • Align channels to customer needs
  • Win back and retain customers

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Our Integrated Approach

Initially, our market intelligence analysts worked closely with the German telecom industry client’s operation and sales department to understand their key challenges. Then, our experts analyzed the customer needs and requirements. Our customer needs analysis showed that the German telecom industry client should focus on increasing customer experiences across all customer support centers. To achieve this key objective, we helped the client’s sales team to segment customers based on their need and provide personalized offerings.

In the next phase, we conducted a workforce segmentation analysis and identified the reasons for employee turnover. Based on the analysis, we provided recommendations for the client to improve performance, especially among its field workers by creating flexible incentives and programs.

The next phase of the engagement involved technology assessment, where we helped the client to identify cost-effective technologies in the German telecom industry. Besides, we helped the client to pursue digital media opportunities as a growth engine. In addition to this, we helped the client to adapt their organization to digital transformation by creating strong cross-functional interfaces. We also devised a risk assessment matrix to help the client stay vigilant in the fight against data breaches and malicious hacks.

Business Outcome

By leveraging our market scanning and monitoring analysis, the German telecom industry client was able to upgrade wireless networks to provide customers with superior service and improve customer satisfaction. Also, they were able to focus sales around targeted customers and align sales, delivery, pricing, and products around service growth. Besides, the client was able to fundamentally redesign the customer service process by defining critical interventions that would minimize changes in the supporting IT systems.

With Infiniti’s market scanning and monitoring analysis, the client was also able to transform their business model, mitigate cybersecurity threats, and meet the demand for responsive customer service. Also, the German telecom sector client was able to achieve a 50% reduction in delivery lead times for basic telecom products and a 66% reduction in inquiry calls. In addition to this, the German telecom industry client was able to strengthen its market position and achieve around 33% increase in annual revenue.

Want to know how our market scanning and monitoring analysis solution can help your business combat the impact of COVID-19 crisis? Request more info here.

telecom sector

A Telecom Industry Client Developed Innovative Business Models and Seized Profitable Opportunities With Market Intelligence Engagement

Telecom Sector Overview

Although the telecom sector has become essential to the daily lives of the world’s consumers and businesses, the industry remains stuck in a low-growth mode. Inability to scale internal digitization initiatives, failure to prioritize workforce planning, inefficacy to combat the growing CapEx burden, and failure to adapt to changing regulatory frameworks are some of the major risks faced by companies in the telecom sector. To succeed in the long-run, companies in the telecom sector will need to identify potential market risks and realign business models.

Are you embracing the right opportunities and focussing on the right risks? If not, our market intelligence experts can help you to analyze profitable business opportunities, market risks, and competitors’ strategies. Request a FREE proposal today!

Business Challenge

The client is a telecom company based out of the United States.

Despite the potential revenue uplift from 5G and internet of things (IoT), the company witnessed a huge decline in their market share and faced tough competition from other major players in the US. The client realized that unless they put customers at the front and center of their strategies, they’ll struggle to succeed. Therefore, the client needed to identify market risks, analyze competitors’ initiatives, and make actionable business decisions. To do so, they approached the experts at Infiniti Research to leverage their expertise in offering market intelligence solution.

Other major challenges that the client encountered include:

Telecom sector challenge #1: Ineffective digital growth and diversification strategy

Although digital services were one of the top priorities for the client, they faced difficulties in generating growth from these services. The client, therefore, wanted to analyze how their competitors leveraged digital services, maximized their addressable market by developing innovative business models, and seized profitable market opportunities.

Telecom sector challenge #2: Underestimating changing imperatives in privacy, security and trust

Owing to GDPR or General Data Protection Regulations, consumers’ concerns about the use of their online data are continuing to increase. The client, therefore, needed to ensure that their customers’ data and experiences are safe and secure. Therefore, they wanted to identify all the compliance risks in the US telecom sector.

Telecom sector challenge #3: Inability to combat the growing CapEx burden

Leading telecom operators across the world are facing a new wave of network investment, ranging from 5G and low-power wide-area networks to gigabit fiber. Despite this, the returns on this CapEx remain uncertain. By thoroughly analyzing the US telecom sector, the client wanted to make the right choices around infrastructure switch-off, spin-off, and sharing.

Today’s telecommunication companies are at the forefront of rapid innovations in the field of fintech, mobile payments, location-based data services, and more. Want to identify the business opportunities that these innovations will open up in the US telecom sector? Contact us today to leverage our market intelligence solution.

Our Approach

The experts at Infiniti Research followed a three-phased approach that involved:

Technology assessment to identify the next technological breakthrough and identify the cost-effective technologies leveraged by the client’s key competitors. The experts also analyzed the digital technologies gaining popularity in the US telecom sector.

Risk management solution to identify financial, compliance, strategic, and operational risks in the US telecom sector.

Market opportunity assessment to analyze the market changes and industry developments in the US telecom sector.

Results Obtained

By gathering comprehensive insights into the US telecom sector, the client was able to develop innovative business models and seize opportunities for inorganic growth, service innovation, and diversification through M&A and strategic alliances. Also, they were able to keep up with regulatory requirements and ensure the safety of consumers’ data. In addition, by identifying workforce challenges, they were able to prioritize workforce planning and build employee engagement.

By identifying profitable opportunities in the US telecom industry, they were able to make the right choices around infrastructure switch-off, spin-off, and sharing. Furthermore, the company developed actionable risk management strategies to tackle rising market risks.

The company was able to better compete in the market, in terms of capabilities, prices, and service offerings. Within eight months of leveraging our market intelligence engagement, they were able to enhance market share by 37%.

Want to know more about our services for companies in the telecommunications industry? Request for more info here!

IT services industry

Reducing Operational Cost by 13% for an IT Services Provider – Competitive Intelligence Engagement

IT Services Industry Overview

From data protection hurdles to retraining IT talent and discovering new revenue streams, companies in the IT services industry face various challenges. Also, the rapidly changing regulatory landscape and business needs are making it difficult for companies in the IT services industry to keep up with their competitors and deal with challenges coming their way. As such, companies in the IT services industry are finding it vital to keep a constant watch on their competitors’ strategies and make changes in their business models accordingly.

This success story highlights how our competitive intelligence solution helped a company in the IT services industry to meet their immediate priorities and attain faster time to market. In addition, this article explains how the client was able to outpace their competitors and enhance market share by 22%.

Our competitive intelligence solutions can help you to anticipate your competitors’ strategic direction, forecast future developments, and compete successfully. Request a FREE proposal today!

Business Challenge

The client is an IT service provider based out of Germany.

Our client, an IT services provider, encountered a steady decline in profit margins for two consecutive years. In addition, they faced immense competition from local players in Germany. In order to enhance their market share, they wanted to gauge their competitors’ strategies and understand their business models. In addition, the client wanted to understand how their company measured up against the top IT services companies in Germany. As such, they approached the experts at Infiniti Research to leverage their expertise in offering competitive intelligence solution.

Other key objectives that the client wanted to achieve by leveraging Infiniti’s competitive intelligence solutions were:

IT services industry challenge #1: New security threats

New security threats posed severe challenges for the client and necessitated them to stay extra vigilant to tackle the challenges before they impact the organization’s business operations. The client, therefore, wanted to identify technologies and processes leveraged by their competitors to tackle security threats in the industry.

IT services industry challenge #2: Skill gap

As technology roadmaps are fundamentally driven by team capacity and bandwidth, recruiting and retaining skilled labor was becoming imperative for the company. However, the client faced challenges in finding skilled workers and delivering projects on time. As such, with Infiniti’s help, the company in the IT services industry wanted to find the right business partners to outsource their projects at times of immediate requirements.

IT services industry challenge #3: Balancing risks and rewards of AI

Although AI (artificial intelligence) has opened up huge opportunities for companies operating in the IT services industry, they have also brought about major challenges and industry risks. By leveraging Infiniti’s competitive intelligence engagement, the client wanted to identify strategies undertaken by their competitors to balance the risks and rewards of AI.

IT services industry challenge #4: Implementation of regulated Privacy protections

Implementation of user privacy rights was becoming imperative for companies in the IT services industry. However, balancing the ownership and rights of end-users with technology platforms necessitated refactoring of many systems. The client, therefore, wanted to identify how the top IT services providers implemented regulated privacy protection and ensured the safety of their user-data.

Contact us to know how our competitive intelligence solution will help you to gain an in-depth analysis of your competitors’ activities for better decision-making.

Solutions Offered

Our experts conducted a competitive intelligence study of the German IT services industry. In the initial phase of the engagement, the experts conducted company profiling and analysis, where they analyzed the client’s top ten competitors. The factors such as their current market position, end-users, and profit margins were analyzed.

In the second phase, our experts conducted a risk assessment study of the German IT services industry, where they analyzed the operational and security risks facing companies in the German IT services industry. By analyzing risks in advance, the client was able to take risk management approaches to tackle them.

The next phase involved a competitive benchmarking study, where the experts compared the client’s service offerings with that of their competitors. This phase of the engagement helped the client to understand their strengths and weaknesses in comparison to their competitors. Additionally, the client was able to identify areas where their competitors were doing well and struggling.

The final phase involved a competitor analysis engagement, which involved a thorough analysis of the current competitive landscape in the German IT services industry. Also, the experts helped the client to identify strategies and processes undertaken by the top companies in the German IT services industry to ensure timely delivery of projects, deal with rising industry risks, and ensure the safety of user data.

Results Obtained

The insights obtained from the competitive intelligence engagement helped the client to understand the competitive landscape in the German IT services industry. Also, they were able to identify technologies and processes leveraged by their competitors to tackle security and operational risks in the industry. Our experts also helped the client to identify the top IT outsourcing companies to help them at the time of immediate requirements.

In addition, the experts recommended the client to implement an AI-based protection system to secure the company from new security threats. They even implemented regulated privacy protection to protect user data and information. The IT services company was able to meet their immediate priorities and attain faster time to market. This helped them to reduce operational cost by 13% and enhance market share by 22%.

Request for more information to know more about our solutions for companies in the IT services industry.

US semiconductor industry

Market Intelligence Solution Helped a Semiconductor Company Realize Savings of Over $4.3 Million

US Semiconductor Industry Outlook

The US semiconductor industry is one of the most flourishing sectors. However, this does not mean that this sector is free of challenges. In recent years, semiconductor manufacturing companies in USA have been exposed to several predicaments including economic recession, declining labor pool, security threats, and growing competition from new market entrants. Despite this, semiconductor market experts believe that there is ample scope of improvement in this sector. Therefore, for companies in the semiconductor industry, partnering with a market intelligence firm is often helpful to navigate new challenges and explore new market opportunities.

Although the US semiconductor industry has been growing steadily over the past few years, several challenges are expected to hamper the growth prospects. Are you prepared to tackle the rising semiconductor industry challenges? If not, our market intelligence experts can help. Request a FREE proposal!

US semiconductor industry

Business Challenge

The client is a well-known semiconductor manufacturing company based out of Germany. The company is one of the major producers of semiconductor, such as DRAM and NAND flash.

Our client, a well-known semiconductor manufacturing company wanted to understand the potential for their products in the US semiconductor industry. Also, the company wanted to devise a commercialization strategy to ensure commercial success for its products in the US semiconductor industry. However, they lacked insight into the US semiconductor market and competitive environment for making informed decisions. Also, the client realized that without a robust market assessment and competitor analysis, achieving sizeable market share and penetration would be impossible.

As such, they approached the experts at Infiniti Research to leverage their expertise in offering market intelligence solution. Also, they were looking for advisory on strategies for targeting new customers and suggestions on customer acquisition strategies.

Our custom market intelligence solution can help you review macro and microeconomic environments, identify potential barriers to market entry, compare competitor offerings, and make well-informed business decisions. Contact us today!

Furthermore, with Infiniti’s market intelligence engagement, the client also wanted to tackle challenges such as:

US semiconductor industry challenge #1: Declining labor pool

The client noted that the number of skilled labor in the US was slowly shrinking. Also, the number of engineering graduates in the US has been static when compared to countries like China, Japan, and India. As such, attracting skilled labor was becoming one of the toughest tasks for semiconductor companies in USA. Before expanding to the US semiconductor industry, the client wanted to understand the capital requirements for attracting skilled labor and also leverage advanced technologies to attract young talent.

US semiconductor industry challenge #2: Ongoing pace of IoT development

As the cloud economy becomes mainstream in the IoT era, semiconductor companies in the United States will need to continuously innovate their processes to drive connectivity across the IoT value chain. In addition, semiconductor companies will need to produce chips with an ultra-small form factor, low power consumption, and wireless connectivity options. Therefore, the client wanted to explore all the lucrative opportunities in the US semiconductor industry and understand how their competitors adapted to the fast-changing marketplace.

US semiconductor industry challenge #3: Security threats

With IoT being one of the top growth drivers for the semiconductor industry, security concerns around connected devices posed major threats to companies in the US semiconductor industry. The client, therefore, wanted to understand all the operational and security risks faced by companies in the US semiconductor industry and take approaches to mitigate them.

Our experts can help you to gather complete insights into a new market and keep track of all the regional market developments. Request for more info on our solution.

Our Approach

With our expertise in offering market opportunity assessment, we helped the client to comprehend the potential challenges and barriers to entry across niche market segments in the US. Also, we helped the client to identify the needs of the American customers and design and deliver products accordingly.

By leveraging Infiniti’s expertise in offering market entry advisory solutions, the client was also able to review macro and micro economic environments, identify potential barriers to market entry, compare competitor offerings, and build robust route-to-market strategies.

Our experts also conducted a market scanning and monitoring study, where they analyzed the latest market trends and technological innovations in the US semiconductor industry. Furthermore, our experts helped the client to keep track of regional market developments in the US semiconductor industry.

The next phase of the market intelligence engagement involved a competitive intelligence and benchmarking study. This phase of the engagement helped the client to evaluate competitive landscape in the US semiconductor industry. In addition, our experts helped the client to analyze the top semiconductor companies in USA and also understand in detail their business models, financial performance, and strategic plans.

Our risk assessment study helped the client to evaluate all the major operational and security risks in the US semiconductor industry and take risk mitigation approaches to tackle them before they affect the company’s overall growth.

The experts at Infiniti Research also helped the client to evaluate the average capital requirement for recruiting skilled labor and setting up production center in the US.

Results Obtained

With Infiniti’s market intelligence solution, the client was able to gain detailed insights on the market demographics and competitive scenario in the US semiconductor industry. They also developed a detailed understanding of the attractiveness of market opportunities for their product offerings in the US. In addition, the insights obtained from our market intelligence solution helped the client to devise a sound market entry plan and partnership structure to enter the US semiconductor industry. Also, they were able to devise a robust product commercialization strategy and enhance brand awareness in the US.

They were also able to successfully setup their production center and establish their foothold in the US semiconductor industry. In addition, by leveraging advanced technologies and processes, they were able to attract skilled labor and enhance operational efficiency. Within two year of entering the US semiconductor industry, the client realized a savings of over $4.3 million. Furthermore, they were able to enhance sales rate by 23%.

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Telecom Industry

Market Intelligence Solution to Support the US Market Expansion Plan for a Telecom Company

“The changing customer demands, internet of things, and evolving ICT innovations are making US telecom industry far more complex than they were a decade back,” says a market research expert from Infiniti Research.

 US Telecom Industry Outlook

The rapid pace of transformations in the US telecom industry has brought about bigger opportunities for companies operating in the telecom industry. In addition to opportunities, telecom providers are facing a lot of challenges today. Telecom providers are also facing difficulties to revamp their business strategies and restructure themselves in terms of operations, architecture, and networks to stay relevant in today’s competitive marketplace. Furthermore, to succeed, telecom companies need to focus on providing customized solutions to their customers and developing long-term relationships with them.

Telecom companies should take a more informed approach to simplification of business process to gain a leading edge in today’s competitive marketplace. Our market intelligence solutions can help you achieve all your business goals. Request a FREE proposal!

Business Challenge

A European telecom company wanted to gain complete insights into the threats and opportunities in the US telecom industry before making market expansion. By gathering comprehensive insights into the US telecom industry, they wanted to revamp their business models to meet the demands of the rapidly evolving marketplace. To do so, the client approached the experts at Infiniti Research to leverage their expertise in offering market intelligence solution.

With Infiniti’s market intelligence engagement, the client also wanted to tackle challenges such as:

US telecom industry challenge #1 – Advent of digital technologies

With major telecom companies investing heavily in digital technologies and information and communications technology (ICT) innovations, the client wanted to understand how digital technologies will reshape the landscape for new telecom companies.

US telecom industry challenge #2 – Need for better operational support

The client noted that operational support services such as order fulfillment, service configuration, and customer care services were becoming increasingly complex in the US telecom industry. These challenges were subsequently increasing the financial overhead for companies in the US telecom industry. Therefore, with Infiniti’s market intelligence engagement, the client wanted to analyze processes adopted by top telecom companies in the US to ensure better operational support for customers.

US telecom industry challenge #3 – Security and operational risks

To provide high-quality and reliable data and voice services, telecom service providers are compelled to upgrade their IT and connectivity infrastructure. However, this has increased security threats for companies operating in the US telecom industry. With Infiniti’s market intelligence solution, the client wanted to identify all operational and security risks in the industry and tackle them.

Do you want to gain detailed insights into the competitive landscape and market opportunities in a new market? Our market intelligence experts can help. Contact us!

Solutions Offered

With over 15 years of experience in serving many companies across the globe, our experts helped the client to devise a sound market entry plan to enter the US telecom industry.

By conducting market opportunity analysis, our experts helped the client to review all barriers to market entry and assess markets’ readiness for new offerings, including digital technologies and ICT innovations. With our help, the client was able to understand how digital technologies will reshape the US telecom industry in the years to come.

Our market research experts also conducted competitive intelligence engagement. This phase of the market intelligence engagement helped the client to analyze the business strategies adopted by top US telecom services providers.

The experts also conducted a risk assessment. This phase of the engagement helped the client to identify current and potential risk in the US telecom industry. By understanding risks impeding the business operations of telecom service providers in the US, the client was able to take proactive approaches to tackle them.

The experts at Infiniti Research even evaluated the capital requirements for entering the US telecom industry and identified the right partners to support the client’s business processes.

Results Obtained

The insights obtained from Infiniti’s market intelligence engagement helped the client to understand US telecom industry size, market opportunities, US telecom industry growth rate, and potential risks. Our experts also helped the client to gain a deeper understanding of the US telecom industry challenges. Furthermore, the experts supported the client in building strategies to respond to competitive threats.

The experts also helped the client to devise risk management strategy and evaluate the potential for their services in the US telecom sector. This helped them to successfully establish their business operations in the United States. Also, within two years of entering the new market, they were able to establish themselves as one of the top 10 telecom service providers in the US.

US Telecom Industry Trends

Trends in the telecom industry

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market segmentation

Realizing Operational Savings by 33% for an IT Services Firm – Infiniti’s Latest Risk Assessment Engagement

IT Services Industry Overview

With the rising technological innovations, ever-changing regulations, and unexpected security risks, the IT services industry is poised to witness several challenges. Although, leading IT services companies have already adopted several security measures to tackle challenges coming their way, new security threats, data protection issues, and companies’ inability to adopt digital transformations are still increasing challenges in the IT services industry. As a result, it is becoming imperative for IT services providers to identify industry risks and take measures to tackle them.

Today, tech-savvy consumers are compelling companies in the IT services industry to streamline their efficiency and improve security in their operations. This is where Infiniti’s risk assessment solution can help. Request a FREE proposal today!

Business Challenge

The client is an IT services company based out of Central Europe. The client wanted to transform and upgrade their database management system by efficiently mitigating the operational and security risks. Also, the client wanted to devise a risk mitigation strategy to tackle the industry risks coming their way and lead stable business growth. To do so, the client approached the experts at Infiniti Research to leverage their expertise in offering risk assessment and management solution.

The other challenges faced by the company were:

IT services industry challenge 1: New security threats

As increasing cybersecurity threats have put IT services industry on high alert, the client wanted to identify cybersecurity threats impacting their business operations and identify ways to tackle them before they affect the company’s overall profits.

IT services industry challenge 2: Lack of standardized support framework

The lack of standardized support framework and inappropriate resource deployment posed major challenges for the company in the IT services industry. The client, therefore, choose to partner with Infiniti Research to leverage their expertise in offering risk management strategy.

Gain actionable visibility into different types of risk impacting companies in the IT services industry. CONTACT US today!

Solutions Offered

To help the client tackle the industry risks and challenges, the experts at Infiniti Research leveraged a risk assessment solution. This phase of the engagement helped the client to devise a risk mitigation strategy. Also, the experts conducted market scanning in the European IT services industry to track regional industry developments, analyze IT services industry growth rate, identify IT services industry size, and evaluate risk mitigation approached undertaken by major IT services companies.

Also, the experts supported the client in implementing security measures for protecting important data and assure a deeper relationship with customers.

Results Obtained

By leveraging Infiniti’s risk assessment solution, the client was able to revamp their database management system by eliminating operational and security risks. This helped the company in the IT services industry to meet its immediate priorities, attain faster time to market, and better serve customers’ needs and requirements. As a result, the client was able to stay ahead of their competitors and realize savings in operational cost by 33%.

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competitive positioning

Market Size Analysis Helps a Leading Business Telephone Systems Manufacturer to Derive the Size and Growth of their Product Segments

New technologies like the Internet of Things (IoT), virtual reality (VR), augmented reality (AR), and microservices necessitate that business telephone systems manufacturers realign their business strategies and restructure themselves. Click To Tweet

Globally, business telephone systems manufacturers are facing huge challenges. On one hand, there is a shortage of growth in systems, particularly in mature countries. Developing markets are also seeing decreasing growth rates and lower voice average revenue per user. On the other hand, mobile data is the new frontier, but while volumes of applications and data are exploding, revenues are not. Business telephone systems manufacturers are also facing pressures to make upgrades to their infrastructure and increase focus on providing systems that can offer high quality, reliable, and affordable service. As a result, telephone systems manufacturers must implement several operational and technical innovations to meet customer expectations.

Business IssuesRequest Proposal

  • The client: A global telephone systems manufacturer

The client – a leading telephone company based out of the United States. The telephone systems manufacturer wanted to assess market opportunities for its products in three countries, which involved sizing and forecasting the fixed-line broadband market and the specific markets for its products. Additionally, the client was facing complexities in segmentation, technology, end-use application, and customer type besides data availability issues.


Market Size Analysis Benefits for Telephone Systems Manufacturers?

Market size analysis helps business telephone systems manufacturers to find new market niches, add values to their data, operate more efficiently, and minimize risks across geographies.  Market size analysis is also a key component of any strategic marketing planning. Information on the size of the target market allows businesses to evaluate opportunities and accurately plan their approach and investments.


Summary of our market size analysis solution

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Client Journey

The market size analysis experts at Infiniti Research customized a comprehensive research method, which delivered valuable insights on technological advancements, market requirements, geographical target regions, and future enhancement possibilities. Additionally, the experts also compiled information across a wide array of exclusive sources to help the business telephone systems manufacturer derive the size and growth of the relevant product segments.

The Solution Benefits and the Business Impact

With the help of Infiniti’s market size analysis engagement, the business telephone systems manufacturer thoroughly comprehended the environmental factors involved, including politics, regulations, technology, economics, demographics, social factors, and behavioral factors. Knowledge of these factors led to the modeling of households’ affordability levels, telecom carriers’ investment capability, and statistical analysis of key macroeconomic variables to provide a base set of figures on the potential market size.

Furthermore, the client devised a combined top-down and bottom-up approach with a statistical extrapolation method to derive Get More Infothe installed base, and a judgmental bootstrapping method to derive the size and growth of the relevant product segments.


Business Telephone Systems Future

Manufacturers are working toward offering cloud-hosted business telephone systems to businesses of all sizes, in all industries. This helps businesses satisfy customers and clients better, improve communications, and save significantly on telephone system costs at the same time.


A must-read case study for strategy experts and decision makers looking to develop a deeper understanding of the global business telephone systems market

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Employee Intelligence Engagement: How Infiniti Helped a Leading IT industry Firm Reduce Employee Turnover by 25%

Globally, every organization has been shaken by the ongoing era of digital transformations while the IT industry leaders race to leap ahead of the dynamic customer expectations. Click To Tweet

The onset of the customer-driven digital era has brought about massive transformations in the IT industry. Leaders in the global IT market who were once purely focused on technological innovations are now at the helm of business innovations. Due to such factors, the market is witnessing a growing shift towards the adoption of business intelligence across their business operations. Moreover, more and more IT industry firms are now looking at employee intelligence as a powerful tool to enhance business value. This is because no matter what the organization deals with, employee intelligence analyzes the internal business environment to pinpoint the strengths and weaknesses within the business ecosystem.

 The Business ChallengeRequest Proposal

  • The Client: A leading player in the IT industry

To reduce employee turnover and increase focus on employee engagement, a leading player in the IT industry approached Infiniti Research to help them conduct a detailed employee intelligence assessment. The client was looking at leveraging our expertise in employee intelligence to enable higher ROI for every dollar spent on talent management. Additionally, with the help of Infiniti Research’s employee intelligence solutions, the client wanted to improve employee engagement to enhance their overall business outcomes.

How Can Employee Intelligence Help Players in the IT industry?

Having a strong competitive workforce with a strong psychological contract and actionable business intelligence is essential for any organization. For businesses to succeed in an increasingly competitive environment such as the IT industry, they should be able to manage all aspects of an enterprise. This necessitates them to look beyond employee surveys and employee engagement techniques to gain detailed insights on effective employee engagement.

Our ‘Employee Intelligence’ solutions empower companies to forecast the future of their business. It just doesn’t deal with enhancing employee engagement, but also deals with leveraging intelligence to give companies the competitive edge in the market.


Summary of Our Employee Intelligence Engagement

employee engagement

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Client’s Journey

With the help of our employee intelligence solution, the IT industry client was able to analyze factors that drive business value from various perspectives. It also enabled them to distinguish factors that offer a competitive edge from the ones which would jeopardize their business growth. By doing so the IT industry client was in a better position to understand the internal business environment and devise necessary solutions to enhance employee growth.

The employee intelligence experts at Infiniti conducted a detailed research to help the IT client gain a better understanding of their internal operating environment. The approach included primary and secondary research methodologies coupled with qualitative and quantitative data collection procedures. The experts also reached out to various stakeholders in the IT industry.Request Proposal

Solution Benefits and the Business Impact

The solution offered by our experts helped the client identify key metrics to improve employee engagement. Conducting an employee intelligence assessment also enabled them to enhance employee satisfaction by optimizing their workforce efficiency. Subsequently, the client reduced their employee turnover by 25%, thereby enhancing business value.

The Future

In today’s complicated industry landscape, forecasting the future of your business may seem to be an uphill task. But, with employee intelligence in place, this seems to be easier as it offers a long-term view of the potential factors which are likely to impact your business turnover. Also, every organization today is a part of a cutthroat game, where the competitors are on the lookout for an opportunity to overpower the peers. Infiniti’s employee intelligence solutions help you reinforce the competitive advantage by getting your organization fit to succeed.  


A must-read case study for strategy specialists and decision makers looking to develop an understanding of employee intelligence in the IT industry

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