‘Why’ and ‘How’ of Improving Customer Experience in Banking | Infiniti

‘Why’ and ‘How’ of Improving Customer Experience in Banking

‘Why’ and ‘How’ of Improving Customer Experience in Banking

Why do banks need to focus on customer experience? The banking sector has been slow in keeping pace with the digital revolution and it is high time that they catch up. Although technological advancements such as ATMs and internet banking have been incorporated into nearly every banking company, these facilities don’t give much emphasis on [...]

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