The Basics of Creating a World-Class Customer Experience Strategy

The Basics of Creating a World-Class Customer Experience Strategy

Companies that focus on customer experience become successful in reducing churn and increasing revenues – leading to higher profits. Customer experience definition  Customer experience(CX) has become the new buzzword for most companies across industries. It may be defined as the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with […]

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