Tag: supplier selection

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Infiniti’s Supplier Selection Strategy Helped a Food Manufacturer Streamline their Supplier Selection Process

Supplier Selection in the Food Industry 

About the Client 

The client is one of the world’s foremost organic food manufacturer and supplier based out of US.

Business Challenge 

Consumers’ demand for healthy ingredients, complex flavor profiles, and vegan products have greatly shaped the food industry over the past five years. Even though these trends have unlocked new opportunities for the food manufacturers, staying on top of changing customer needs, understanding millennial preferences, and selecting the right suppliers are vital for survival in this competitive market.

Moreover, as the government has put a stronger emphasis on food safety and quality, evaluating and selecting the right supplier has become even more complex. The lack of managerial capability on supplier selection affects the competitiveness of the food manufacturing industry. Hence, food manufacturers must to go through complex stages of the supplier selection process and set a special selection criterion for selecting suitable suppliers. Infiniti’s supplier selection strategy helps companies choose the right suppliers and enhance supply chain visibility.

Business Case: The client, a leading food manufacturing company wanted to seek ways to deal with competition, reduce disruption related to the supply, and meet specific business objectives. Hence, the client approached Infiniti Research to devise an effective supplier selection process.

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Top Challenges Faced by the Food Manufacturer 

Problem Statement 1

The client was facing difficulties in identifying and profiling the suppliers. Hence, they wanted to implement a reliable system to identify the right suppliers.

Problem Statement 2

With a large number of suppliers to choose from, the client was facing difficulties in selecting the best supplier. With Infiniti’s supplier selection strategy, the client wanted to identify and shortlist robust suppliers, and profile key suppliers.

Problem Statement 3

They wanted to streamline their sources and procurement process and enhance the company’s overall position in the market.

Problem Statement 4

With the help of Infiniti’s supplier selection model, the client wanted to ensure quality and safety in their product offerings and consequently ensure better shelf-life of the products.

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Solutions Offered and Value Delivered 

The supplier selection solution offered by Infiniti Research helped the client to select the right suppliers from a pool of suppliers. The supplier selection process followed these phases:

Phase 1

To monitor the supplier performance, the experts at Infiniti Research carried out extensive research comprising of interviews and discussions with prominent stakeholders in the food industry space.

Phase 2

With the data gathered, the experts classified the suppliers into various categories based on their offerings.

Phase 3

The categorization helped the client to profile the right suppliers based on their characteristics. The engagement also sought ways for the client to improve the time-to-market for the products offered, drive customer demand, and build a strong brand reputation.

Phase 4

The supplier selection process also helped them streamline their sources and procurement process and thereby improve the company’s overall position in the market.

The supplier selection solution offered by Infiniti helped the client to select the right suppliers from a pool of suppliers. The engagement also assisted the company in evaluating capabilities and comparing price points. Moreover, the solution offered  supported the client to establish KPIs to analyze suppliers’ strengths and weaknesses. Altogether, the supplier selection strategy assisted the client in selecting the best supplier and subsequently enhanced the quality of the products offered.

Leverage Infiniti’s supplier selection strategy and enhance supply relationship. Request for a FREE proposal!

What is supplier selection?

Supplier selection is the method by which organizations identify, evaluate, and contract with suppliers. The supplier selection process deploys a tremendous amount of a firm’s financial resources. Hence, in return, companies expect significant benefits from contracting with suppliers offering high value. A strategic approach to choosing suppliers can also help companies to understand how their own potential customers weigh up their purchasing decisions.

Why Partner with Infiniti Research?

With a team of highly skilled market research professionals, we offer customized solutions that will help companies to magnify their competitive advantage by improving their speed-to-market. Our solutions have been proven to deliver insight-driven outcomes at scale, to help businesses improve their business performance.

CONTACT US to know more about our supplier selection strategy.

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Metals Supplier Leverages Supplier identification and Profiling to Increase Supply Chain Efficiency by 15%

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LONDON: Infiniti Research, a global market intelligence solutions provider, has announced the completion of their latest supplier identification and profiling solution for a metals supplier. Due to the recent economic disparity, prominent metal companies are looking overseas to capture new growth opportunities and enhance their foothold in the market. Furthermore, the growing concerns about transparency in supply chain activities are causing businesses to invest heavily in technologies to automate their operations, drive efficiencies, and improve the quality of the products offered. Modern companies in the metals supplier market are also focusing on revamping their service architecture to reduce costs and improve efficiency while meeting the demands of the customers.

“A supplier identification solution helps businesses profile the most suitable suppliers and gain better visibility into the supply chain process. The solution also helps players in the metals supplier market to identify and engage with the right suppliers to improve the supply chain efficiency. “says an expert at Infiniti Research.

 

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The solution offered helped the metals supplier client to identify new suppliers and improve the overall company’s performance. The solution also helped the client to reduce the time for delivering the products while meeting the quality requirements

Additional Benefits of the Supplier Identification and profiling Solution

  • Drive customer demand and build a good brand reputation while meeting the compliance requirements.
  • Streamline marketing efforts to meet the unique needs of the customers
  • To know more, request a free proposal


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Supplier Identification and Profiling Helps a Renowned Cold Chain Logistics Provider Improve Supply Chain Efficiency by 20%

The increasing demand for frozen cooked and the semi-cooked food is expected to fuel the growth of cold chain logistics market in the coming years.

The cold chain logistics space is witnessing considerable growth, driven mostly by the rising demand for temperature-sensitive health products. The industry, at large, involves the transportation of temperature-sensitive products under controlled conditions. The products with limited shelf life such as dairy products, frozen food, pharmaceutical products, and meat products are transported and distributed using cold chain logistics. The relentless growth of the industry can be attributed to factors such as growth in the organized retail and rising export demand for processed and frozen foods. Apart from such factors, the rising adoption of multi-temperature refrigerator vehicles and growing preference for third-party logistics services may further influence the growth of the industry.

Here are some of the factors that may curtail the growth of cold chain logistics space:

  • Rising infrastructure costs: To establish an efficient supply chain process, extensive investments in specialist warehouses with temperature-controlled zones becomes a primary Moreover, to cater to the rising demands of the customers, it becomes essential for businesses to streamline their supply chain operations right from the source to the final delivery of products.
  • Traceability: In the cold chain logistics space, it becomes critical for the businesses to keep track of their product offerings and ultimately reduce the time-to-market for the products offered. The products involved in transportation can also include drugs that have to be properly administered. Consequently, businesses have to ensure consistency in their product offerings to meet the growing needs of the target audience.

To address such challenges and profile the most suitable suppliers, organizations are utilizing supplier selection solutions. Implementing an effective supplier selection process helps business identify and evaluate the most suitable suppliers and streamline their financial resources to meet the business requirements. Moreover, with the help of supplier selection solutions, businesses can drive customer demand and build a strong brand reputation for quality products.IR_Brochure

The Business Challenge

  • The client- A renowned cold chain logistics provider

The client, a renowned cold chain logistics provider, wanted to select the right suppliers and meet the regulatory standards to build a strong reputation for quality products. With the help of our supplier selection solution, the client wanted to ensure quality and safety in their product offerings and consequently meet the shelf-life expectations of the products. Moreover, the cold chain logistics provider wanted to seek ways to identify performance gaps and improve their overall business performance.

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Our Journey

To monitor the supplier performance, the supplier selection experts at Infiniti carried out extensive research comprising interviews and discussions with prominent stakeholders in the cold chain logistics space. In addition, to identify the performance gaps, the experts also compiled information from a wide array of reliable sources such as trade shows, industry forums, and company presentations in the logistics industry.

The Solution Benefits and the Business Impact

The supplier selection solution offered by Infiniti helped the cold chain logistics provider to select the right suppliers from a pool of suppliers. The engagement also assisted the cold chain logistics provider in assessing capabilities and comparing pricing points. Moreover, the solution offered also allowed the client to establish KPIs to analyze suppliers’ strengths and weaknesses.


A must-read case study for strategy specialists and decision makers looking to develop an understanding of the cold chain logistics industry

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Market Intelligence

Infiniti’s Supplier Identification and Profiling Helps a Medical Packaging Client Improve Supply Relationship

According to a recent research report, the medical packaging industry is expected to grow from 35.31 Billion USD in 2016 to 50.55 Billion USD by 2022.

Over the past few years, factors like increase in disposable income, changes in lifestyle, and relative advances in medical technology across the globe are fueling the demand for the medical packaging industry. Medical packaging plays a vital role in preserving the health-based outcomes. As a result, firms operating in the medical packaging space are emphasizing the use of modern technologies to improve the quality and cost-effectiveness of the products offered. Additionally, the regulatory concerns laid out by the FDA and the rising need for superior medical packaging facilities are contributing to the growth of this industry.

However, a few factors are expected to hinder the growth of the medical packaging industry in the coming years. These factors include:

  • Rising environmental issues: Today, companies within the medical packaging space need to ensure that the regulatory requirements are met before supplying the products to the end-users due to the stringent regulations by governments across the globe. Additionally, the rising environmental concerns are compelling medical packaging manufacturers to reduce pollution while managing the reduction of waste.
  • Fluctuating raw material prices: The medical packaging industry is facing constant pressures to maintain safety and stability in the products being offered even with fluctuations in the prices of these products. Additionally, the combination of economic uncertainty and price inflation is expected to pose a challenge on the medical packaging companies as it requires the use of several raw materials such as board, paper, and rigid plastics.

These factors are compelling firms across the medical packaging industry to leverage the use of robust supplier selection solutions. Supplier selection solutions help companies in profiling and shortlisting right suppliers from a pool of suppliers. IR_BrochureThese solutions also help firms carry out a robust selection process based on factors such as pricing, service, quality, reliability. Moreover, a reliable supplier selection engagement helps companies identify potential suppliers that can match their business requirements.

The Business Challenge

  • The Client: Medical packaging
  • Area of Engagement: Supplier identification and profiling

The client, a renowned company in the medical packaging space with business operations spread across the globe wanted to collect information from suppliers and set contract terms and negotiate with suppliers. Additionally, the client wanted to seek ways to define and measure the best value for the organization. With the help of supplier selection solution, they also wanted to understand the supplier characteristics and devise a scorecard to prioritize the needs of the customers.

Moreover, the primary objective of the client was to identify and profile potential suppliers and accordingly allocate resources to meet the business requirements.

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The Journey

Infiniti’s supplier selection specialists carried out extensive interviews and discussions with leading stakeholders within the medical packaging industry to identify the current suppliers. Additionally, the specialists also compiled information from a wide array of secondary sources such as paid industry database, company presentations, and industry forums to profile the competitor suppliers.

The Solution Benefits and the Business Impact

With the help of the supplier selection engagement, the medical packaging firm profiled the right suppliers based on their characteristics. Additionally, the engagement helped the client sought ways to improve the time-to-market for the products offering, drive customer demand, and build a strong brand reputation. The client was also able to prioritize the suppliers and increase their focus on high-risk suppliers while monitoring second-tier suppliers. This helped them measure supplier performance and understand the supplier strength and weaknesses to enhance supply chain visibility.

The Future

The medical packaging industry is expected to witness a gradual improvement in the raw materials used for the production of packaging materials. In the next few years, product offerings are expected to stronger, durable, and have a better design. Smart packaging, electronic tagging, and RFID technology are also likely to influence the growth of this industry.


A must-read case study for strategy specialists and decision makers looking to develop an understanding of the medical packaging industry

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Market Intelligence

Infiniti’s Supplier Identification and Profiling Helps a Global Inorganic Fertilizers Manufacturer Improve Supply Relationship

On an average, the US manufacturers spend half of their revenue in purchasing goods and services.

The global chemical production is influenced by the developments in China, as the country accounts for the majority of the world’s production capacity. The chemical market comprises of specialty chemicals, commodity chemicals, and agricultural chemicals. With the recent M&A taking place in the chemical space, prominent organizations are realigning their product portfolios to focus more on their core competencies and enhance their product positioning strategy in the market. Also, with the relentless competition in the inorganic fertilizers market, businesses are focusing on developing their core strengths to address business concerns. Although the latest innovations are forcing chemical companies to exhibit steady growth in the market, certain factors hampering the market’s growth include.

  • Variations in the commodity prices: It is estimated that the US used to be one of the most expensive countries in the world to manufacture chemicals. Due to the fluctuations in commodity prices, manufacturers across different countries are concerned about the production of chemicals within their country and are relying on trade practices to meet their daily requirements.
  • Increasing recalls of the products: Recalls and quality of the products are the major concern for any manufacturing industry. With a rise in the recall of the products, prominent chemical companies are facing pressures to ensure compliance with a variety of government-mandated requirements. Moreover, leading companies have to keep track of the production techniques, materials, and packaging to ensure better quality in their production lines.

To address these challenges and reach out to the audiences in a timely and efficient manner, organizations are facing the need for an effective supplier selection process. Supplier selection can be defined as profiling and shortlisting the right supplier from a pool of suppliers. The selection process can be based on factors such as money, quality, reliability, and service. A reliable supplier selection process helps businesses identify the potential suppliers that can match the business requirements.

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The Business Challenge

  • The Client: Inorganic fertilizers
  • Area of Engagement: Supplier identification and profiling

A prominent inorganic fertilizers manufacturer with a considerable number of product offerings wanted to identify and profile potential suppliers and efficiently allocate their resources to meet the business requirements. The client wanted to solicit information from suppliers and set contract terms and negotiate with suppliers. With the help of the supplier selection study, the client wanted to seek ways to define and measure the best value for the organization and offer products to the customers that match their business requirements. Moreover, the primary objective of the engagement was to understand the supplier characteristics and create a supplier selection scorecard to prioritize the needs of the customers.

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The Journey

To identify the current suppliers in the inorganic fertilizers space, Infiniti’s supplier selection experts carried out extensive interviews and discussions with leading stakeholders in the industry. To profile the competitors, Infiniti’s supplier selection experts also compiled information from a wide array of secondary sources such as paid industry database, company presentations, and industry forums in the chemical industry.

The Solution and the Business Impact

The supplier selection solution offered by Infiniti helped the inorganic fertilizers manufacturer to profile the right supplier based on their characteristics. The engagement also sought ways for the client to improve the time-to-market for the products offered, drive customer demand, and build a strong brand reputation. Moreover, the engagement also focused on measuring supplier performance to further understand the supplier’s strength and weaknesses and enhance the supply chain visibility. The client was able to prioritize the suppliers and focus on high-risk suppliers, while monitoring second-tier suppliers. The engagement also sought ways to gain suppliers feedback and to identify performance gaps to discover how supplier understands their operation.

The Future

The future of inorganic fertilizers lies in innovations as the companies are investing highly on R&D to meet the unique demands of the customers. Moreover, the growth of the chemical space is expected to be steady, growing at a significant rate of 3 percent in the next 20 years with nearly half of the production contributed by Asia and the Middle East.


A must-read case study for strategy specialists and decision makers looking to develop an understanding of the chemical industry

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Supplier Identification and Profiling: How Infiniti’s Solution Helped a Renowned Freight Management Client

The global freight management market is characterized by the growing number of MNCs and high investment opportunities. Freight management can be considered to be a subset of supply chain management, encompassing solutions related to freight handling, scheduling, tracking, and billing-related services. It involves the use of seamless and scalable solutions to enhance the overall efficiency of the logistics management process. Though the freight management space is witnessing growth in innovations and technology, the market is influenced by certain factors that will influence its growth prospects in the coming years.

  • Imports and exports: Trade plays a pivotal role in the growth of the economy. Globalization and the rising demand for quality products among the consumers are expected to influence the growth of the freight management industry as most of the trade relies on an efficient supply chain to bridge the demand-supply concern.
  • E-commerce: With advances in technology, consumers have become more mobile and are looking for solutions to purchase products and services online. With the penetration of smart devices, the shopping patterns of the consumers have altered, and they are relying on e-commerce platforms to choose their product offerings. This, in turn, can further propel the growth of fright management sector.

To overcome these factors and ensure consistency and reliability in the supply chain process, leading companies are facing the need for a supplier selection solution. The supplier selection process mainly involves the evaluation of different supplier attributes and profiling the most suited suppliers to meet their particular needs. For most organizations, the benefits are gained through achieving high-quality products and enhancing the customer satisfaction.IR_Brochure

The Business Challenge

A leading freight management client with more than 100 offices spread across the globe wanted to identify and profile the right suppliers among prominent suppliers. The client wanted to consider the value of money, quality, reliability, and service while profiling the suppliers based on business priorities. Moreover, the client wanted to implement a strategic approach while choosing suppliers and adequately allocate financial resources to offer better customer satisfaction. The primary concern for the client was to discover new suppliers and curtail the issue pertaining to the supply chain.

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Our Approach

To identify and choose the potential suppliers and to streamline the supply chain process, Infiniti’s supplier selection experts carried out extensive research such as interviews and discussions with leading stakeholders in the freight management space. In addition, to gain a cost advantage over existing suppliers, the experts also compiled information from a wide array of secondary sources such as company presentations, industry forums, and newsletters.

Benefits of the Supplier Selection Solution

The supplier selection solution offered by Infiniti helped the client assess the quality suppliers and meet the buyer’s myriad requirements. The engagement helped the freight management firm overcome the potential bottlenecks in terms of product delays and gain better transparency into the supply chain process. The supplier selection solution also offered real-time visibility into the supply chain, including the current suppliers, to further establish a better relationship with the customers. The solution offered also helped identify the performance gaps and discover how the supplier understands their own operations.

Additional Benefits Offered by Infiniti Include:

  • Efficiently notified the manufacturer in terms of the limited production capability and issues with the quality
  • Communicated effectively during production delays and developed supplier quality management programs

A must-read case study for strategy specialists and decision makers looking to develop an understanding of the transportation industry

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Supplier Identification and Profiling for a European Retail Store Helps Reduce Supply Disruptions and Inefficiencies

Currently, innovations in the retail industry have brought about a transformation in the shopping patterns of the customers with the majority of the shopping activities happening through online channels. With the prominent retail stores shifting toward an omnichannel strategy, businesses have started streamlining their efforts to increase store activity, improve retailer profitability, and boost online sales. To improve profitability and achieve greater business efficiency, supplier selection becomes a major concern for retail stores. Supplier selection involves choosing the right suppliers from a pool of suppliers by considering factors such as the value for money, quality, and reliability. In this competitive supplier landscape, targeting the right suppliers involves building an understanding the business requirements and flaws in the supplier selection process to curb instances of poor supplier performance, supply disruption, and inefficiencies. Moreover, an efficient supplier selection process can help retail stores reduce the cost and time-to-market of the products offered and promise better quality products to the customers.

To identify the right supplier from a pool of suppliers and build an effective strategy for promoting the sale of products, leading retail stores are approaching renowned solution providers such as Infiniti. With years of expertise in offering a plethora of solutions, Infiniti’s supplier selection process focuses on lowering costs while delivering better quality in the products offered by the retail stores.
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The Business Challenge

A leading retail store with a considerable number of outlets spread across Europe wanted to measure their supplier performance and understand the supplier’s strengths and weaknesses. With the help of a supplier selection process, the client wanted to categorize the level of risks and identify performance gaps to maximize product performance. Furthermore, the client wanted to maintain a stronger business partnership with the suppliers and limit production availability. The primary aim of the European retail client was to streamline their supplier selection process and communicate production delays in times of downtime. With the advent of new retail stores in the market, the client wanted to develop an effective quality management program to build a strong relationship with reliable suppliers.

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Our Approach

To meet the demand for better quality products and regulatory standards, Infiniti’s supplier selection experts carried out extensive interviews and discussions with leading stakeholders in the retail industry. To help the client boost efficiency in their supplier selection process, Infiniti’s retail industry experts also compiled information from a wide array of proprietary sources such industry forums, paid industry databases, and company presentation.

Benefits of Supplier Selection Process

With the help of Infiniti’s scrupulous supplier selection process, the retail store was able to profile the most suitable supplier and assess the performance of the suppliers through useful metrics. The engagement also focused on delivering an accurate and actionable understanding of the suppliers’ behavior and monitored the suppliers’ standards. The engagement also focused on offering strategic insights that would help the client develop a better relationship with the suppliers and promote their business outcomes in Europe. The client was also able to invest sufficient time and refine their existing strategies to gain better visibility into the supply chain process.

Additional Benefits Offered by Infiniti Include:

  • Maintained consistent quality of the products offered and improved reliability and quality from the suppliers
  • Optimized their communication channels and met the deliverables of the consumers
  • Built a strong partnership with the suppliers and curtailed the time-to-market for the products offered

A must-read case study for strategy specialists and decision makers looking to develop an understanding of the growth prospects of retail stores

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Infiniti’s Supplier Identification and Profiling Study Helped an Automotive Industry Client Reduce Bottlenecks in the Supply Chain Process

In the automotive industry, identifying and choosing the right supplier is like selecting a novel from a huge pile of books. The choice of the businesses will revolve around a wide array of factors such as the quality of the service rendered, the reliability of the service, and finally the price. With the rising adoption of cars among millennials, the automotive industry players are increasing their production capacity to meet the demand of markets such as India and China. In the manufacturing industry, supplier selection becomes a major concern for most stakeholders. To profile the relevant suppliers and enter niche market segments, renowned manufacturers in the automotive industry are facing the need for effective solutions that aid in the supplier selection process. In the automotive industry, supplier selection helps leading businesses identify, evaluate, and contact potential suppliers and adequately allocate financial resources to enhance the business performance.

In this intensively competitive global economy, it becomes critical for companies to develop a good relationship with existing customers and discover new suppliers. To identify and profile the right suppliers, leading businesses in the automotive industry space are approaching renowned solution providers like Infiniti. Infiniti’s supplier selection process helps companies streamline suppliers and significantly reduce the production costs to improve production capacity.
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The Business Challenge

A leading automotive industry client wanted to identify new suppliers to gain a cost advantage over existing suppliers. The client wanted to reduce their production costs and offer top-notch quality products to the customers to stay relevant in the automotive industry. Moreover, the automotive manufacturer wanted to seek ways to deal with competition, reduce disruption related to the supply, and meet specific business objectives. The primary concern of the client was to verify the suppliers’ ability to meet the buyer’s requirements.

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Our Approach

To improve the delivery performance, Infiniti’s supplier selection experts carried out both qualitative and quantitative research with leading stakeholders in the automotive industry. The stakeholders include members of research and development, purchasing, marketing, and quality assurance teams. Additionally, to assess the supplier’s financial status, the supplier selection experts at Infiniti further compiled information across a wide array of secondary sources such as paid industry databases, company presentations, and industry forums.

The Solution Offered and its Business Impact

With the help of Infiniti’s supplier selection and profiling engagement, the automotive industry client was able to spur their production capacities and improve lead times. As the automotive company was concerned with maintaining high standards, the supplier selection process helped the client ensure that the quality of the standards is met and the supplier is competent enough to meet all expectations.

Additional Benefits:

  • Improved the relationship with the current suppliers and selected new prospective suppliers
  • Efficiently selected the right suppliers and built a strong brand reputation
  • Measured supplier performance and delivered top-quality products to the customers

A must-read case study for strategy specialists and decision makers looking to develop an understanding of the automotive industry

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Selecting the Wrong Supplier Could Cost You: 6 Ways to Make The Right Choice

A decade ago, manufacturers based their supplier selection criteria mainly on parameters such as the price, flavor, or the supplier’s location. However, with the government’s and industries’  emphasis on stronger quality and safety of food products, selecting the right suppliers has become a critical and complex decision for the manufacturers to make.Supplier selection based on the quality of ingredients may involve some initial cost for business. However, it will pay off over time. Here are a few steps that will help you avoid mistakes while undertaking supplier selection:

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Identify Supplier Options

Before setting up a supplier selection strategy, gather opinions from various stakeholders such as members from research and development, marketing, purchasing, quality assurance, etc. An open and transparent communication strategy about the material specifications should be established with the suppliers. Apart from the cost, other factors such as delivery commitments, reliability, responsiveness and customer service of the suppliers should be evaluated.

Measure Supply Performance Before Supplier selection

This is an essential step in supplier selection. Businesses should conduct an audit and assessment program before signing the contract with a supplier to ensure that the supplier does not have any significant compliance or quality system failures that would ultimately affect the manufacturer’s production capabilities. This audit must be undertaken from time to time, even after the contracts have been signed after supplier selection.

Ask the Supplier for Feedback

A self-assessment questionnaire is a tool to attain supplier feedback. It is useful in identifying performance gaps and to discover how suppliers understand their operations. In addition to these assessments and audits, it is also beneficial to monitor various informative metrics that add value to the business such as documentation errors, perfect shipments, rejected lots, gaps in supplier selection, etc.

Gain a Certified Status

A certified status is attained when both the parties receive a positive performance, and the supplier-manufacturer relationship grows stronger. Sustained successful performance is the key to attaining a certified status.

Develop a Partnership

Strategic partnerships facilitate better supplier/manufacturer relationships and ensure the production of high-quality products. Strategic partnerships help to attain the best quality products at the desired prices as there is a better understanding between manufacturers and suppliers.

Satisfied Customers Should Be the Goal

Selecting suppliers should be ultimately based on providing the best quality products at affordable prices, which results in satisfied and loyal customers. Suppliers who understand this need and act accordingly will be the most beneficial for business.

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