IT Partner Benchmarking Study for a European Bank

Aug 29, 2016

Business Challenge
A leading bank in Europe wanted us to benchmark the performance of its IT service provider against industry standards.
The client wanted to assess the performance of its current IT service provider across service offerings, price, service quality, and resolution time against industry standards.
We identified and shortlisted the most prominent Key Performance Indicators (KPIs) for IT service providers and conducted a deep-dive assessment of the capabilities of major suppliers to assess the performance level of the current supplier.
The client was able to assess the performance of its current supplier against industry standards and make improvements to its IT strategic plan, technology roadmap, and revise the current IT strategy.
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