Business Challenge
A leading bank in Europe wanted us to benchmark the performance of its IT service provider against industry standards.
Situation
The client wanted to assess the performance of its current IT service provider across service offerings, price, service quality, and resolution time against industry standards.
Approach
We identified and shortlisted the most prominent Key Performance Indicators (KPIs) for IT service providers and conducted a deep-dive assessment of the capabilities of major suppliers to assess the performance level of the current supplier.
Impact
The client was able to assess the performance of its current supplier against industry standards and make improvements to its IT strategic plan, technology roadmap, and revise the current IT strategy.
The client was able to assess the performance of its current supplier against industry standards and make improvements to its IT strategic plan, technology roadmap, and revise the current IT strategy.
