Customer Experience Management to Enhance Customer Retention Rate by 33% for a Retail Company | Infiniti Research

Attaining 33% in Customer Retention with Customer Experience Management Solution

Attaining 33% in Customer Retention with Customer Experience Management Solution

Customer Experience Management in the Retail Industry To stay ahead of the curve in today’s digitally inclined retail market landscape, retail brands will need to step up their game and offer personalized customer experience (CX) across every communication touchpoint. However, this becomes difficult without gathering detailed visibility into the customer journey and understanding their needs [...]

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