Top Technology Trends Transforming the US Financial Services Industry

Aug 5, 2019

Financial Services Industry Outlook

Rapid advancements in technologies have drastically changed the outlook of many industries and the US financial services industry is no exception. The latest US financial industry analysis shows that the fintech market is prospering each passing year, with companies in the banking and financial services industry competing for an industry-first advantage. However, traditional banks and financial services companies encounter serious threats from fintech companies that offer innovative and customer-focused solutions to today’s technology-empowered customers. To stay ahead of the game, it’s high time for companies in the financial services industry to focus on scenario planning as the coming years are expected to be volatile. Also, companies in the financial services industry will need to reinvent their business strategies and embrace digital capabilities to efficiently compete with their rivals. In this article, our financial service experts have unveiled four major technology trends changing the business landscape for companies in the US financial services industry.


Given the stiff competition and heavily saturated market landscape, financial services companies will need to redefine their business models and be more competitive and responsive to marketplace needs. Our experts can help you achieve your business goals. Request a FREE proposal!

FinTech Trends That Will Disrupt Financial Services in the Next 5 Years

AI-based customer engagement platforms

Today, companies in the banking and financial services industry are finally noticing the difference made by chatbots in banking processes compared to regular customer service. Moreover, chatbots can be synchronized across a myriad of touchpoints at any hour of the day, as they are equipped with machine learning and real-time decision-making capabilities. Apart from these benefits, AI-powered chatbots go beyond customer support and help businesses realize huge profits.

Although AI-based customer engagement models provide huge opportunities for companies in the banking and financial sector, integrating new technologies creates security risks for businesses. Hence, taking a proactive approach can help financial services providers to convert these risks and challenges into valuable opportunities.

Maintaining a competitive advantage can be challenging when customers expect round-the-clock banking services. Our experts can help you streamline efficient processes by helping you mitigate the financial services industry risks and challenges. CONTACT US today!


RegTech is a new technology that is gaining much attention in the US financial services industry. RegTech helps providers to improve process efficiency and lowers risks by speeding loan origination to sharpening surveillance against fraud, money laundering, and insider trading. Although RegTech solutions are already being applied by some financial services providers, the current innovations in technology and FinTech trends indicate that we are only at the early stages of the RegTech market, with more development of new solutions expected in the near future.

Therefore, the use of RegTech solutions is becoming vital for any financial service provider in order to strengthen the value chain and scale their operations across multiple markets. Also, the US financial services industry analysis shows that 47% of companies have already incorporated RegTech in their business processes. Hence, it is imperative for other companies in the BFSI industry to keep pace with the market innovations and adapt to the latest market innovations to avoid being left behind.

Digital Mortgages

Today, for tech-savvy audiences, digital mortgage services may seem like one more addition to their app list. However, for companies in the financial services industry, digital mortgages pose significant challenges, especially for new market entrants. These platforms are constantly competing to offer the best deals, tailored loan options, and speedy processing. Moreover, digital transformation has made it easier for loan providers to conduct asset verifications, check compliance, and evaluate risks to ensure quicker loan closures. 

With over 15 years of experience in working with retail, commercials, and investment banks, our experts can help you in conducting BFSI industry analysis and developing specific solutions to stay relevant, competitive, and compliant. Request for more info!

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