Recently, the financial services sector has witnessed and struggled through a plethora of crippling challenges, and many industry players are yet to recover fully. The 2008 financial crisis took a jarring toll on the industry. As the industry recovered, the COVID-19...
Understanding Evolving Perspectives Due to COVID-19 in ATM Managed Service and Retail Banking Sectors
The global financial sector is constantly evolving its business outlook and strategies to cope with regulatory and competitive pressures, stressed interest rates, and dynamic customer expectations. The COVID-19 pandemic poses greater challenges to companies in ATM...
Infiniti’s Market Opportunity Analysis Helped a Financial Services Provider to Identify Potential Market Opportunities and Achieve Savings of Over $8 Million
Market Opportunity Analysis for the Financial Services Industry The financial services industry is witnessing unprecedented changes as it moves towards digitalization. However, with digitalization and high-speed innovations opening up new opportunities for financial...
4 Trends That Will Drive Growth in Canada’s Financial Services Sector in 2019
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The Impact of Brexit on the Financial Services Industry
What is Brexit? Brexit is a shorthand term derived from ‘Britain’ and ‘exit’ used to refer to Britain’s split from the European Union. In 2016, a referendum vote (for everyone of voting age) was held to decide whether the UK should remain in the EU or leave. A good...
Infiniti’s Customer Satisfaction Engagement Helped a Financial Services Provider to Increase Customer Lifetime Value and Decrease Churn Rate by 20%
Importance of Measuring Customer Satisfaction for Businesses Understanding the importance of customer satisfaction is a key element of customer experience management - a practice that benefits organizations that focus on meeting customers’ needs and to hear and act on...
3 Key Financial Services Industry Trends That are Expected to Bring Significant Changes in 2019
The financial services industry is, undoubtedly, evolving rapidly all around the globe. But whether you think about regulations, shifts in technology, or global events, the changes can be dizzying. From the smallest community institutions to the largest multinational...
How Financial Service Providers Can Enhance their Top-Line Growth with the Help of a Competitive Strategy
Competitor Analysis in Six Easy Steps Though developing an analysis template isn’t rocket science, it does go beyond the few basic steps that are essential to identify and categorize your competitors. Competitor analysis is crucial to your business’ success, as this...
How Infiniti’s Market Intelligence Solution Helped a Financial Services Company to Outperform Their Peers
Market Overview for Financial Services Companies Advancements in digital technology have dramatically remodeled the landscape of the financial services sector. Financial services companies typically account for 20%-30% of the total service markets' revenue across the...