The global retail sector is going through a phase of unprecedented transformations. Rapidly changing customer needs and rising competition from department stores are increasing challenges for companies operating in the retail sector. To keep pace with the market...
Owing to the fast-spreading COVID-19 pandemic, every sector has been severely impacted and the retail industry is hardly an exception. The COVID-19 crisis has led to dramatic shifts in customer buying behaviors and spending patterns. Besides, the uncertain nature of...
Up to a few years back, retail banking customers had modest expectations in terms of banking experience and loyalty. In the last few years, however, the balance in which retail banking companies could succeed on their own terms has begun to shift under the pressure...
Customer experience and satisfaction have come to the forefront across industries. As such, it is now imperative for companies to create a 360-degree view of their customers to know and respond to them in real-time with a highly personalized approach. When it comes to...
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WHY-TOP-RETAILERS-AGREE-THAT-CUSTOMER-INTELLIGENCE-IS-A-‘MUST-HAVE-FOR-SUCCESSDownload
LONDON: Infiniti Research, a leading customer intelligence solutions provider, has announced the completion of its downloadable resources series on the benefits of customer intelligence solutions. These free resources, which are available for free download, provide...
What is customer experience management? Customer experience management involves managing customer interaction through both physical and digital touchpoints in order to deliver personalized customer experiences. This helps drive customer loyalty and boosts revenue....
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