Our customer intelligence solutions can help you translate consumer insights into profitable growth opportunities. The client faced challenges when the sales of a well-established product category started to shift online. With consumer-centricity at the core of their business strategy, the client realized they needed to leverage customer intelligence to reevaluate their understanding of the path to purchase and meet the target market’s needs.
Thought Leaders Discuss Improving Customer Loyalty with Three Unparalleled Best Practices
Introduction to Customer Loyalty In an increasingly competitive world, businesses are highly dependent on efficiency, data-driven strategizing, and customer loyalty to maintain growth and stay ahead of competitors. As industries grow, consumer-centricity has become a...
Winning Customer Mindshare in the Banking Sector with AI-Driven Customer Intelligence
Up to a few years back, retail banking customers had modest expectations in terms of banking experience and loyalty. In the last few years, however, the balance in which retail banking companies could succeed on their own terms has begun to shift under the pressure...
Building Customer Intimacy for a Global Fashion Retailer with Customer Intelligence Solution
Customer experience and satisfaction have come to the forefront across industries. As such, it is now imperative for companies to create a 360-degree view of their customers to know and respond to them in real-time with a highly personalized approach. When it comes to...
Role of Customer Intelligence in the Future of Retail
“Winning brands in the future of retail will be those that have the best customer intelligence.” The future of retail is closely intertwined with an evolving customer journey that is being largely transformed by technology. Today’s consumers are more connected...
Bridging the Gaps in Customer Experience Through Customer Intelligence
Why Top Retailers Agree That Customer Intelligence is a ‘Must-Have’ for Success
4 Customer Experience Management Trends to Keep an Eye On in 2019
What is customer experience management? Customer experience management involves managing customer interaction through both physical and digital touchpoints in order to deliver personalized customer experiences. This helps drive customer loyalty and boosts revenue....
Market Intelligence Versus Business Intelligence: What’s the Difference?