Based on our insights, the client implemented best-in-class service delivery organization structure and SLAs. They were able to make constructive structural changes to the service organization and improve service level satisfaction scores.
Leading Food Processing Company Leveraged Path to Purchase Research to Inform Product Merchandising
The pandemic outbreak and subsequent lockdowns have drastically altered economies, impacting the day-to-day lives of consumers globally. This has affected the purchase funnel as well as the motivations driving customers’ purchase decisions. Given the rapid changes in...