Based on our insights, the client implemented best-in-class service delivery organization structure and SLAs. They were able to make constructive structural changes to the service organization and improve service level satisfaction scores.
Four Ways Competitive Research Can Help You Make Smart Business Decisions
To anticipate your competitors’ moves, you must think like their strategists and key decision makers- Competitive research can help you do so. The economic crisis and pandemic-induced impacts shed light on the harsh realities of the business world. It also...