Category: IT & Telecom

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Digitalization in the Telecommunication Industry – A Game Changer

The telecommunication industry is struggling to keep up with the dynamic market environment and growing technological advancements. In their quest to adopt digitalization, the companies in the telecommunication industry have started taking small steps by undertaking infrastructural developments and inteIR_Brochuregrating technology. The digitalization wave has coerced telecommunication companies to pursue apps and services to develop new revenue streams. Several telecommunication companies have directed their efforts towards developing 5G by scheduling regular trials. By embracing digitalization, the service providers in the telecommunication industry can offer faster data, better performance, and several other high-level features.

Telecommunication Industry Embraces Digitalization

With the mass adoption of connected devices and applications by various stakeholders such as consumers, businesses, and governments, digitalization has had a transformational impact on the operational and strategic decisions of the telecommunication companies. Transforming to a digital economy helps the service providers in the telecommunication industry to monetize their investments, boost capabilities, improve their product offerings, enhance customer experience, and develop new competitive business models. Globally, the service providers’ revenues have been stagnant in spite of the sudden surge in the operational costs, thanks to the freeloading market players who make it more difficult.

Digitalization – Is It Good?

In the telecommunication industry, those service providers who have adopted the digital economy are faring better compared to those who haven’t. But before diving headfirst into the digitalization wave, the telecommunication companies must take a focused approach by leveraging market intelligence solutions to gain industry insights and develop digital friendly product portfolios. It may sound difficult, but the service providers in the telecommunication industry cannot just stand pat and let the market unfold on its own. The telecommunication companies must transform their business processes to maintain their profit margins, retain their market share, and expand their share of wallet in a digital economy.

Telecommunication Industry – What’s Stopping You?

The service providers in the telecommunication industry have realized the benefits of adapting to the digital economy – higher revenue, reduced costs, and enhanced customer satisfaction. But still, what is it that complicates the adoption of the digital economy, you ask? Here’s what. For decades now, telecommunication companies have thrived on legacy business systems and traditional product offerings, making it difficult for companies to adopt digitalization in its entirety.

To know more about digitalization in the telecommunication industry

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IT services industry

Top-3 Trends to Secure Internet of Things (IoT) for the Industrial Sectors

Internet of Things (IoT) has become a ubiquitous term that has captured the popular imagination thanks to its far-reaching abilities. Able to connect innumerable devices with its smart network via the internet, IoT is a constant in all major innovations and inventions in recent times. Not surprisingly, commercial industries are taking the bait too.

In recent times, everyone from automotive, healthcare, energy to other industrial disciplines are grappling with the possibilities associated with the Internet of Things (IoT). Everything from ,insulin pumps, robots, mixing tanks, and sensors are becoming increasingly more connected.

Consequently, Industrial Internet of Things (“Industry 4.0”) is slowly gaining traction in several industrial verticals globally. However, the implementation has been slow owing to the inevitable security challenges and the associated risks pertaining to proprietary data.

Every device connected to a network communication featuring the internet is vulnerable to hacking. IoT security appears to be a major concern worldwide, and though the security threats cannot entirely be eradicated, the effective employment of the following measures can aid organizations to control and prevent any untoward incidents.

1) Cryptography – Controlling access to complex networks

The complex networks in many firms are extremely dependent on insecure authentication that typically rely on usernames and passwords. These insecurities demand a robust mechanism for securing communication over IoT, predominantly for embedded systems to protect against firmware tampering, illegal access, and counterfeiting. Strong cryptography is the only means to attain the four attributes of a secure connection – confidentiality, integrity, authentication and non-repudiation.

2) Secured communication – Trusted interaction across networks

Eavesdropping on messages and message falsification are the risks that are commonly associated with the employment of various standard and proprietary protocols by systems that are connected to heterogeneous networks. To protect against these security risks, IoT devices require secured communication protocols that initiate by authenticating the communicating participants and then producing a session key that guards the confidentiality and integrity of messages exchanged between said participants.

3) Audit and accountability – Delivering reporting functionality

The systems connected with IoT frequently encounter suspicious events. Many internet of things systems do not include capabilities for audit and accountability. If an attack occurs, there is no way for administrators to know who committed the attack and how. In the event of such dubious circumstances, these audit records can be referred, to detect attacks and take appropriate countermeasures.  If it is revealed that an attack took place, the audit stream can be employed to ascertain how the attack was performed, determine accountability and perhaps impeach the criminals and prevent similar damages in the future.

Staying on the fastlane with Infiniti

IoT connectivity is the future, but unfortunately, it also has a rather pronounced target etched on its back. While progress cannot be halted, the eventual adopters of IoT will need the customary assurances before taking the leap. Infiniti Research can help organizations understand the feasibility of implementing IoT, and help them chart a course to sustained productivity.

 

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Top-3 Wireless Trends that are Improving Operations in the Process Industry

Proponents in the process industry are constantly striving to design and execute large units and processing plants that usually sport harsh work conditions on the production floor. This promotes the adoption of automation and innovative technologies in this sector.  As industrial environments are regarded as harsh and extreme, the demand for industrial communication devices that can withstand such conditions and function flawlessly is on the rise. Technologies include ethernet, fieldbus, and wireless, of which the latter has emerged as the most popular option with regards to industrial operations.

Industrial Wireless technology is widely deployed in process industries to connect their sub-processes, systems, equipment, automated technologies, and generate a seamless flow of operational data. Wired technology resolves the need for mobile solutions and remote networking that can seamlessly be provided through easily deployable wireless platforms.

Wireless connectivity in industrial operations is an emerging trend backed by several sub-categorized individual technology innovations and techniques. These technology driven trends, such as Bluetooth 5, wearable devices, and evolution of cloud-based technologies are set to drive the growth in this industry.

1) Compatibility of Bluetooth 5 and IoT

The range, speed, and broadcast messaging capacity propounded to support reliable connections, as part of the wider umbrella of IoT (Internet of Things) for industrial automation, will significantly increase with the launch of Bluetooth 5.  This device-to-device communication technology will offer location-based services, higher speed for transferring data to optimize responsiveness and enhance the capacity of wireless data broadcasts to facilitate an easy and seamless IoT experience for the end-user.

2) Wearable connected devices on the production floor

Currently, wearable devices are widely adopted across a whole spectrum of industries. However, in due time, this technology will increasingly be adopted in the process industry as well.  Wearable connected devices offer a plethora of advantages, including the minimizing of process timelines and achieving operational efficiency. These devices also allow access to such features as barcode scanning, cloud data recovery, voice commands and augmented reality (AR).

3) Evolution of cloud-based technologies

The major driver that encourages the end-users to adopt wireless devices is the convergence of wireless technologies (IoT, data analytics, etc.) and cloud computing. In recent times, cloud based technologies have emerged as a database-driven tool for effective business decision making and assist in deriving meaningful information out of unstructured data.

Keeping up with the innovation is key to sustained profitability

These emerging trends will have a great impact on the growth of the wireless industry, by way of its application in the process industries. Anyone involved in either of these disciplines must keep a track of the latest innovative and disruptive technologies to gain an edge over the competition. And, there are a plentiful of that graduating from popular imagination to common usage, all the time.

Infiniti Research can help you keep pace with the innovations and draw meaningful insights from the layers of data, that can then be melded into actionable strategies. Talk to us about your next project.   

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Top 3 Trends in the Telecom Industry for 2017

To view an updated and more comprehensive version of this blog, visit: https://www.infinitiresearch.com/thoughts/telecom-industry-2018

According to Maslow’s theory, humans need only three basic things to survive: food, clothing and shelter. But today, as we progress and enter into the digital era, mobile (read- telecom) has become a self-extension for every person, it is equivalent to an umbilical cord, which even if cut, the connection remains.

The telecommunication industry is a part of the information and communication technology (ICT) infrastructure that is made up of companies and service providers who play an important role in the evolution of mobile communications and broadband. There’s a continuous infrastructure improvement taking place, as a result, the global telecommunications industry continues its transformation process and is growing leaps and bounds. Throughout 2016, the telecom companies strived to offer unmatched 4G service with LTE Advanced pro deploying new features such as higher levels of carrier aggregation and interference management, thereby providing faster data ensuring better performance at a lower price.

Even the telecom industry itself lives by the tagline, wherever you go, our network follows. This robust and dependable network will continue to follow us through 2017 as well. Additionally, there are newer things in store in terms of communications to look forward to this year as well.

What else could the telcos possibly bring to the table that’s new, you ask?

Here’s what might be in store for you.

1) Move Over 4G; Time to Bring Home 5G

Network providers are striving to make 5G a reality as soon as possible. Telcos around the world have already developed 5G architecture and have initiated the lab and field trials for the basic connectivity elements in their race to gain a competitive advantage in the market. The promise of 5G – more speed, greater efficiency and less latency- will be a major push for connected things in the future. It is expected to be an enabler of next generation IoT and M2M applications such as augmented reality and self-driven vehicles.

2) Over-The-Top and Value Added Services

The constantly growing competition from Over-the-top (OTT) players who offer apps and content streaming directly via the internet, will drive telecom companies and other service providers to partner with and become primary OTT solution providers in their own way so as to drive revenue, counterbalance the downward price pressures and build customer loyalty. This rise in operator-led OTT services will not only expand the market opportunities but also redirect a fraction of the global OTT spend back towards the network and service providers.

3) Security – On High Priority

The previous year was filled with news regarding data breaches in high end companies, with the latest one being the ransomware- WannaCry – attack that hit over 100 countries across the globe over desktops and mobile phones. This proves that the telecom companies will lay more emphasis on security, as they realize the increasing vulnerability of infrastructure linking networks to attacks. In 2017, network security will be top priority to operators, as encryption will transition from a niche play to a more pervasive technology.

The Infiniti Advantage

The IT and Telecommunications industry faces considerable changes that result in intense competition and continuous need for innovation. At Infiniti, we have a wide range of industry-leading solutions to help clients track key developments in these markets, adapt to changes and thereby ensuring they maintain a competitive advantage. These solutions along with our team of experts offer a comprehensive view of the market landscape, to help clients make effective business decisions, in order to grow, expand, diversify, tackle competition and mitigate risks.

To view a more recent version of this blog:

What’s in Store for the Telecom Industry in 2018?

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Powering Financial Services with Artificial Intelligence

Just when we thought that technology had touched all the relevant areas of financial services, comes the news on how artificial intelligence (AI) can replace humans in the capital market. Now AI is not something new in the financial sector – in fact, its roots can be traced back to the 50s and 60s when the financial industry was on the path of technical evolution. For instance, banking sector adopted AI for better synchronization and processing of data, customer personalization, as well as pattern identification. But with speculations on how AI can replace humans in investment banking, it seems the scope of its application seems to be expanding at an unfathomable rate.

Financial services and artificial intelligence

Easy and seamless customer experience is the goal of all financial organizations. And this is the tipping point for innovative use of technology in almost every aspect of the financial dealing. Right from providing relevant products to customers, to better risk management, and regulatory compliance – AI covers everything in one clear shot.

So much is the relevance of AI in the financial industry that several major financial institutions have allocated a good part of their budget to AI. There is a long list of organizations which are still catching up with technology through the adoption of cloud computing, big data, and open-source software. Thus, eventually, all financial institutions will find a place in the AI net, transforming the way in which business is conducted.

At the same time care needs to be taken that AI has different applications for different financial verticals. It surely does not work on the ‘one size fits all’ theory. Thus, while on the one hand it might be used for improved data processing only, there are many who regard AI as the key to error-less algorithm analysis. One of the best analogies for this is, how just 26% of asset and wealth management companies are dependent on machine algorithms. But in the case of the insurance industry, AI is used by more than 50% of the organizations.

The way ahead – Infiniti Advantage

Automation of work process is perhaps one of the most fool-proof ways through which better results can be gained with a smaller amount of investment. Especially in an area like capital market, where the stakes are rather high, AI is poised to bring structure to the chaos. At the same time, there is a fair amount of apprehension on AI’s operating process – which brings us to the conclusion that AI should be seen more as a collaborative initiative rather than just being a technology vending out standard solutions.

 

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Big Data and Smart Manufacturing – Going hand in hand

Manufacturing sector – perhaps one of the most docile and conventional industries – is witnessing a slow revolution of kinds. Be it regarding raw material used or infusing of technology, industrial manufacturing companies are looking for opportunities which will give them an edge over their competitors. The latest addition to this trend has been the adoption of smart manufacturing techniques.

Smart manufacturing – Just an idea or reality?

With smart being the key prefix in almost every endeavor in the market, it is hardly surprising that the term got its place in the manufacturing industry as well. While there are critics who still prefer the traditional MES (manufacturing execution system), smart manufacturing is making inroads in the industry. But contrary to popular belief, there is more to it than just using technology for the sake of it.

The goal of smart manufacturing system is to connect and dissipate manufacturing related information in such a manner that it helps in boosting the overall profits of the organization. Thus, smart manufacturing is nothing but traditional MES powered with machine learning, IIoT, robotics, and cloud-based workflows. Therefore, it is safe to conclude that smart manufacturing is not just a fancy idea – rather it is a new reality which needs to be embraced.

Role of big data in making manufacturing smart

According to our manufacturing market intelligence, gaps in cost computation and predictive analytics are few of the major roadblocks which every manufacturing company faces at one point or another. Such a situation calls for a proper and in-depth analysis of data available to prevent increased cost to the company. It is now that the role of big data becomes even more critical.

Usually, most manufacturers lack the skills to collect and analyze the huge volumes of data which they have already collected. By resorting to big data analytics, companies can very easily capture, structure, integrate, and enrich their database. This whole process results in better forecasting and strategy building at lower costs, using fewer resources, and bringing in improved return on investment (ROI).

At present, the software used by major manufacturing companies are unable to match with the rapidly changing dynamics of the manufacturing environment. Big data, on the other hand, is driven towards capturing the ever-changing requirements of the manufacturing industry. This is the single most important reason companies should embrace big data in their manufacturing processes.

Advantage Infiniti Research

The immense knowledge and experience of our market analysts in manufacturing and industrial markets, empowers you to get a better understanding of the industry. We have worked on several projects where the client has benefitted from our actionable insights on bringing big data and manufacturing strategies together.

Customer Engagement

Telehealth – Bringing Healthcare and Technology Together

Gone are the days when doctors made house calls. Today, hospitals can barely keep up with the growing number of patients, and some doctors are opting for MDVIP or Concierge Practice, where they only take on a small number of patients who can pay a premium for more individualized care. It is almost impossible to walk into a clinic without waiting, even in North America. In some places, the closest hospital facility may be 100 miles away or simply doesn’t have the proper resources. The age of technology and smart devices has opened the doors to a new, promising way to address healthcare that capitalizes on the connectivity of our world: telehealth.

Telehealth is defined as the use of technology or telecommunications to provide health services in the areas of health, medicine, and education. Telehealth has a host of applications, from being used to virtually diagnose a patient to providing general health instruction.

More than just a diagnostic tool

Telehealth utilizes all types of technology, and even allows patients to virtually interface with health professionals. This is a major development, as it can allow for much quicker diagnoses and make treatment far more efficient and streamlined. For example: an individual notices a questionable-looking mole and wants to get it checked out given his or her family’s history of skin cancer, but doesn’t can take off work for an appointment. With the use of telehealth, he or she can send a picture of the mole to a dermatologist and virtually discuss possibilities and concerns. The dermatologist can make a quick diagnosis as to whether the mole does in fact require a biopsy, or if the individual should just continue to monitor it at home. Not only does telehealth save time and money, but it also allows a professional to determine a health issue right away even if the patient cannot be physically present, which, in the case of something like skin cancer, can be critical.

Healthcare for all

One of the most important aspects of telehealth is its ability to make healthcare available to everyone, even those in rural, inner city, and impoverished areas, where, in many cases, it is easier to obtain a smartphone than it is to get proper medical care. Travelling to the nearest hospital or clinic can be expensive, not to mention the cost of the treatment itself. On the other side of the coin, building facilities and obtaining resources and proper staffing is incredibly costly, and usually isn’t an option for those areas already dealing with poor infrastructure and lack of funds.

Telehealth is also important for the elderly and those with disabilities, for whom travel is risky and challenging. If a patient requires regular treatment, telehealth allows for the remote monitoring of vitals and the gathering of the medical information needed to continue assisting the patient without them having to leave home.

Global education and resource sharing

Education is hugely important when it comes to healthcare. Many of the world’s health issues can be controlled or even solved with proper education and preventative care, but, unfortunately, millions of people still do not have access to what should be a necessity. With the help of telehealth, health education and resources can be made remotely accessible, no matter the location or language spoken. For those within the health industry, telehealth can be used by medical professionals across the globe to share research, communicate and formulate alternative diagnoses for complex medical cases. Further, in cases where a hospital requires a specialist who is not on-site, the specialist can join the team remotely from any other hospital or medical facility in the world. Telehealth is a comprehensive solution for any issues that come about because of lack of resources.

Telehealth, for sure, represents the future of healthcare, changing the face of the health industry as we know it. And, with the development of new and better technologies occurring at a rapid rate, the opportunity for telehealth will only continue to increase.

CPG Industry

Developing a Successful Marketing Strategy in a Digital World

As the marketing environment becomes increasingly complex, and consumers demand more from companies, marketing professionals must develop new marketing strategies.

Many years ago, developing effective marketing strategies was a much simpler task than it is today. With only a small number of television channels, radio stations, newspapers, and relevant magazines pertaining to a given market, advertisers could develop fairly targeted marketing strategies to generate sales. In the emerging digital environment, marketing strategies have become a far more complex task. There are now vast arrays of different marketing channels, tools, and tactics that must be unique in strategy while seamless and integrated in application. Companies also need to connect and engage with customers, and create memorable, lasting experiences. To develop a successful marketing campaign in today’s digital environment, companies must focus on three strategic components. Marketers must establish clear, strategic, and targeted objectives and ensure that they are tactical in the rollout and implementation of new campaigns. Companies should also focus on the development of a separate team to identify and analyze emerging marketing opportunities. Companies that are able to clearly identify the strengths and weaknesses of each digital medium will likely be more successful in their campaigns.

Clarify Strategic Objectives to Direct Focus

Although it is important to keep pace with as many new marketing channels as possible, it is important to ensure that campaigns achieve worthwhile goals.  Creating simple, targeted, channel-specific marketing strategies are key to a successful marketing campaign. Companies should focus their marketing strategies around driving sales, increasing awareness, and improving customer advocacy. While companies will likely need to work on all three of these areas, they should focus on one at a time, to ensure their message is received and to avoid confusion. Ensuring that targeted marketing strategies are identified in the early stages of a campaign is a crucial step in cutting through the clutter in the digital world.

Identify and Analyze New Marketing Opportunities

In order to ensure the most effective implementation of these marketing strategies, it is crucial to identify the most effective channels through which campaigns can be disseminated. In order to keep up with all of the new and emerging channels, it may be helpful for companies to create a team dedicated to identifying any new opportunities that may arise for marketers. This team could also be responsible for collaborating with product representatives and running test campaigns across various channels. If a campaign is successful at the pilot stage, it can then be scaled up and more widely distributed. This separate team will ensure that the most effective channels are used, and that new opportunities for creative marketing are not missed. In our digital world, new opportunities for creative campaigns emerge rapidly, and having a dedicated team to identify and analyze their potential can be highly beneficial.

Implement and Evaluate Campaigns

Once a team has been assembled and strategic goals have been outlined, the next step is implementation. It is vital that marketers understand the intricacies of different advertising channels, and are aware of the benefits and weaknesses of each channel and tool. Each channel has a very specific purpose and marketers should not take a one-size-fits-all model when implementing campaigns. Developing precise approaches for specific tasks, tools, and channels is essential, and marketers should work to identify trends and avoid fads.

Another major part of implementation involves evaluation. Evaluating the efficacy and impact of marketing plans is crucial in the new digital environment. Today’s consumers demand to be engaged with advertisements, and want to make personal connections with products and companies.  By evaluating campaigns, companies can identify flaws and make adjustments to better engage customers.

Evaluation also ensures that competitors do not capture valuable customer data. As customers engage with advertisements, valuable data can be gleaned from their activities. Companies that fail to capitalize on this data are not only missing out on opportunities for greater customer insight, but are also allowing competitors to collect and leverage this data against them.

Ensuring Success in the Future

In an increasingly complex digital environment, it is vital that marketers understand the keys to a successful digital marketing strategy. Customers are demanding more from companies, and it is important that campaigns engage and connect with customers. In order to ensure optimal efficacy and impact of campaigns, companies should develop a dedicated team for identifying emerging opportunities. Developing and implementing strategic goals and objectives will also benefit companies in the digital environment. In an increasingly complex marketing world, marketers must understand the intricacies, strengths, and weaknesses of each emerging marketing channel. Companies that can develop successful digital marketing campaigns that have lasting impact will be in a better position for success in the new digital world.

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Procurement Processes can Acquire Substantial Benefits from Cloud Solutions

Cloud solutions can provide significant opportunities for a procurement process, including cost effectiveness, energy efficiency, and a more coherent and navigable global supply chain. While there are risks and challenges, cloud solutions appear to be on the rise as companies and governments find ways to address the issues and reap the benefits of these technologies.

Cloud solutions can offer governments and private companies opportunities lower start-up and switchover costs than traditional solutions as well as reducing the cost of implementing and operating valuable e-procurement platforms. While cloud solutions have benefits, governments and companies must be aware of the risks associated with these solutions and work with vendors to mitigate these challenges. Issues of financial incentives, service quality, and data security present concerns for buyers and they must be addressed before widespread adoption of cloud solutions can take place. In addition, cloud solutions can help companies become more environmentally conscious by improving energy efficiency and enabling better supply chain oversight. Despite the few challenges associated with cloud solutions, it is predicted that by 2020, half the procurement infrastructure will be outside the data center. Even governments, which are traditionally slow adopters of new technology, are getting on board, and the UK government has already revealed plans for a “cloud-first” procurement policy.

Why Move to the Cloud?

Cloud solutions offer low cost and reliable alternatives to existing ERP-built reporting tools. Leaders in the Procurement industry are predicting an overall shift in procurement and supply chain departments moving away from these ERP-reporting tools in favour of application-driven user interfaces and cloud-based application platforms. These new solutions offer procurement professionals the opportunity to purchase products from app stores 24/7 and facilitate the sharing of information within complex global supply chains. Global sourcing was traditionally hard to implement; however cloud-computing solutions can simplify this task. By aggregating the abundance of digital information on every partner in the global supply chain, cloud computing can bring simplicity to a complex and intricate web of global relationships.

In addition to tackling global supply chain challenges, cloud solutions can help companies and governments reduce the environmental impact. In today’s interconnected and environmentally conscious world, conducting business in an environmentally responsible manner can be an important factor to consumers. Cloud solutions can improve the energy efficiency of operations, and a 2012 study by the Natural Resources Defense Council found that cloud solutions use less energy than conventional data centers.

Cloud solutions also allow for better oversight of industry best practices and help organizations take advantage of emerging trends. As cloud platforms collect more data from different sources, organizations can quickly identify and adapt to emerging trends. Cloud solutions also enable oversight of how other companies and suppliers interact with the world around them. For example, using a cloud solution, a diamond seller could collect data on all suppliers and identify those sourcing conflict minerals. Armed with this information, organizations can then make better decisions that may offer market advantages or better reputations.

Finally, cloud solutions can advance the procurement process by improving port efficiency. The Chinese city of Ningbo recently installed cloud infrastructure with assistance from IBM. Ningbo is a logistics hub, and a number of  companies have a stake in the port. This cloud infrastructure has reduced idle time and increased the flow of goods, offering cost saving solutions to companies that rely on the port.

Challenges of Cloud Solutions for Procurement Professionals

Cloud platforms provide exciting opportunities for procurement professionals, companies, and governments; however, they must be aware of some of the risks that are inherent to cloud vendors. Negotiating contracts that mitigate these risks is important for organizations looking to implement cloud solutions for a procurement process.

Financial incentives should be tied to define performance service levels, including payment suspension rather than refunds for downtime as refunds are often difficult to collect from vendors. Guarantees and service quality should also be negotiated as performance measures, and if possible, should be related to aspects such as bonus payments or contract expenses. Data security is one of the most significant concerns organizations have when switching to cloud solutions, and as such, vendor security practices must, at the very least, align with buyers’ internal practices and relevant security legislation.

Aside from the risks associated with cloud solutions, finding employees with the skills needed to manage and operate these platforms will be a challenge. As the rollout of cloud solutions will likely fall into the hands of procurement professionals, organizations must find professionals who posses the skills required to manage supply chains within the cloud.

Cloud, Procurement, and the Future

Cloud platforms present organizations with opportunities to improve global supply chains, 24/7 purchasing options, and cost reduction capabilities. In addition, they can improve the energy efficiency of operations and offer companies better insights to make informed decisions regarding suppliers. Although cloud solutions have many benefits, there are a few challenges and risks that come with the switch to these new systems. Dealing with financial incentives, service equality, data security, and a potential lack of skilled staff all present issues to organizations looking to move to cloud solutions. Despite these challenges, many organizations are in fact switching to cloud solutions and the future is likely to see an increase in their adoption for improving a procurement process.