Global Customer Satisfaction Survey for a Leading Financial Service Provider

August 29, 2016
Business Challenge
A leading financial firm commissioned a research study to assess the satisfaction levels of its customers and identify improvement areas.
The key objective of this study was to understand the viewpoints of customers around perception, expectation, satisfaction levels and perceived value.
We conducted online and telephone surveys with the customers to obtain the required information. We did an in-depth assessment of the gathered information to derive customer satisfaction insights for the client.
The client was able to gain an understanding of the perception and satisfaction levels of its customers and re-align its strategies to improve customer satisfaction levels.

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