Mining Equipment Competitive Benchmarking, Mining Sector | Infiniti

Competitive Benchmarking Study on Mining Equipment Manufacturers

Competitive Benchmarking Study on Mining Equipment Manufacturers

Business Challenge: A leading mining equipment manufacturer wanted to gain in-depth understanding of the competitor strategies, specific to customer satisfaction. Situation The mining equipment manufacturer was facing issues due to low customer satisfaction levels, outdated service delivery model and incomprehension of competitors’ business models. Approach Infiniti identified companies with excellent service reputation and developed an understanding […]


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