The Strategic Importance of Retail Customer Intelligence in Shaping the Future Landscape

Author: Sudeshna Ghosh “Winning brands in the future of retail will be those that have the best customer intelligence.” The future of retail is closely intertwined with an evolving customer journey that is being largely transformed by technology. Today’s consumers are more connected and empowered than ever before, ergo they demand retail experiences that are relevant, … Continue reading The Strategic Importance of Retail Customer Intelligence in Shaping the Future Landscape