The telecommunication industry encompasses “traditional” enterprises that struggle while trying to cope with the churn, caused by below-the-belt competitors’ offerings and OTT services.
A few years ago, companies in the telecommunication industry have witnessed a considerable amount of technology decisions and software implementation architectures that were not considered logical from outsider experts’ point of view. However, telecommunications companies are long past that stage. In the next decade, telecommunication services providers will transform their enterprise systems and digital B2C channels into modern and agile platforms. These will provide employees in the telecommunication industry with analytics-driven operational decision-support capabilities and would deliver seamless back-end integration capabilities through microservices.
Consumer-driven data consumption, fueled by the mobile and broadband services in IoT devices, which have soared and put unprecedented pressures on networks. Thanks to the introduction of GDPR, It has also been the year of stronger encryption practices as users, organizations and lawmakers alike became increasingly concerned about privacy and the safety of their data and infrastructure. The landscape has changed shape as companies in the telecommunication industry pushed into the OTT space and increased their user access capabilities as well as high-profile merger activity in the sector making headline news.