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IT services industry

Reducing Operational Cost by 13% for an IT Services Provider – Competitive Intelligence Engagement

IT Services Industry Overview

From data protection hurdles to retraining IT talent and discovering new revenue streams, companies in the IT services industry face various challenges. Also, the rapidly changing regulatory landscape and business needs are making it difficult for companies in the IT services industry to keep up with their competitors and deal with challenges coming their way. As such, companies in the IT services industry are finding it vital to keep a constant watch on their competitors’ strategies and make changes in their business models accordingly.

This success story highlights how our competitive intelligence solution helped a company in the IT services industry to meet their immediate priorities and attain faster time to market. In addition, this article explains how the client was able to outpace their competitors and enhance market share by 22%.

Our competitive intelligence solutions can help you to anticipate your competitors’ strategic direction, forecast future developments, and compete successfully. Request a FREE proposal today!

Business Challenge

The client is an IT service provider based out of Germany.

Our client, an IT services provider, encountered a steady decline in profit margins for two consecutive years. In addition, they faced immense competition from local players in Germany. In order to enhance their market share, they wanted to gauge their competitors’ strategies and understand their business models. In addition, the client wanted to understand how their company measured up against the top IT services companies in Germany. As such, they approached the experts at Infiniti Research to leverage their expertise in offering competitive intelligence solution.

Other key objectives that the client wanted to achieve by leveraging Infiniti’s competitive intelligence solutions were:

IT services industry challenge #1: New security threats

New security threats posed severe challenges for the client and necessitated them to stay extra vigilant to tackle the challenges before they impact the organization’s business operations. The client, therefore, wanted to identify technologies and processes leveraged by their competitors to tackle security threats in the industry.

IT services industry challenge #2: Skill gap

As technology roadmaps are fundamentally driven by team capacity and bandwidth, recruiting and retaining skilled labor was becoming imperative for the company. However, the client faced challenges in finding skilled workers and delivering projects on time. As such, with Infiniti’s help, the company in the IT services industry wanted to find the right business partners to outsource their projects at times of immediate requirements.

IT services industry challenge #3: Balancing risks and rewards of AI

Although AI (artificial intelligence) has opened up huge opportunities for companies operating in the IT services industry, they have also brought about major challenges and industry risks. By leveraging Infiniti’s competitive intelligence engagement, the client wanted to identify strategies undertaken by their competitors to balance the risks and rewards of AI.

IT services industry challenge #4: Implementation of regulated Privacy protections

Implementation of user privacy rights was becoming imperative for companies in the IT services industry. However, balancing the ownership and rights of end-users with technology platforms necessitated refactoring of many systems. The client, therefore, wanted to identify how the top IT services providers implemented regulated privacy protection and ensured the safety of their user-data.

Contact us to know how our competitive intelligence solution will help you to gain an in-depth analysis of your competitors’ activities for better decision-making.

Solutions Offered

Our experts conducted a competitive intelligence study of the German IT services industry. In the initial phase of the engagement, the experts conducted company profiling and analysis, where they analyzed the client’s top ten competitors. The factors such as their current market position, end-users, and profit margins were analyzed.

In the second phase, our experts conducted a risk assessment study of the German IT services industry, where they analyzed the operational and security risks facing companies in the German IT services industry. By analyzing risks in advance, the client was able to take risk management approaches to tackle them.

The next phase involved a competitive benchmarking study, where the experts compared the client’s service offerings with that of their competitors. This phase of the engagement helped the client to understand their strengths and weaknesses in comparison to their competitors. Additionally, the client was able to identify areas where their competitors were doing well and struggling.

The final phase involved a competitor analysis engagement, which involved a thorough analysis of the current competitive landscape in the German IT services industry. Also, the experts helped the client to identify strategies and processes undertaken by the top companies in the German IT services industry to ensure timely delivery of projects, deal with rising industry risks, and ensure the safety of user data.

Results Obtained

The insights obtained from the competitive intelligence engagement helped the client to understand the competitive landscape in the German IT services industry. Also, they were able to identify technologies and processes leveraged by their competitors to tackle security and operational risks in the industry. Our experts also helped the client to identify the top IT outsourcing companies to help them at the time of immediate requirements.

In addition, the experts recommended the client to implement an AI-based protection system to secure the company from new security threats. They even implemented regulated privacy protection to protect user data and information. The IT services company was able to meet their immediate priorities and attain faster time to market. This helped them to reduce operational cost by 13% and enhance market share by 22%.

Request for more information to know more about our solutions for companies in the IT services industry.

tech industry

Understanding the Current Tech Industry Challenges in the US

New products with innovative technology are hitting the U.S. market faster than ever before. As a result, the tech industry is evolving at an unprecedented rate. Although these advancements may seem exciting for tech companies, it is also incredibly challenging for them to keep up with the cut-throat competition in the market, overcome cybersecurity issues, and adapt to the changing regulatory landscape. Experts at Infiniti understand how difficult it can be for tech industry players to stay ahead of the curve. Based on their analysis of the tech market, here are some of the biggest challenges facing tech companies in 2019.

Customers are the new market-makers. They play a crucial role in reshaping industries and changing how businesses compete and win in the market. Success depends on how well and how fast you respond. Infiniti Research gives you insights and frameworks aligned to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Request a free brochure to learn more about our solutions.

U.S. Tech industry challenges 2019

tech industryMarket incorporation

Technologies are being developed at an accelerated rate without being able to fully incorporate them into existing products. Two notable examples of developments with tremendous investment and effort involved, but with negligible impact on the market so far are Artificial Intelligence (AI) and voice control. Experts at Infiniti Research expect this gap to grow in 2019, in which case companies in the tech industry will be in the desperate need to reduce it.

Talent acquisition

Talent drives innovation and execution of new technologies. However, finding the right talent is one of the biggest challenges facing the U.S. tech industry right now. One of the key reasons behind this being, that talent is now globally distributed than before, and it is challenging to retain talent due to the rising competition in global tech industries. Companies in the tech industry that can be efficient with remote teams and build strong cultures have greater chances of success.

Achieving the desired business outcomes could prove to be an uphill battle. Request a free proposal to learn how our data-driven solutions are designed to help companies improve their bottom line and gain an upper hand in the market.

Data governance, security, and privacy

2019 is expected to be a critical year for data governance, security, and privacy in the tech industry. Both within and outside the enterprise, these factors will have major implications on AI utilization. Heavily unbalanced regulation greatly limits its applications and can cause a major setback in business innovation of companies in the tech industry.

Issues in cloud network

Companies in the tech industry are increasingly moving their workload and other critical data to cloud infrastructure. However, the network could pose some major setbacks here. Every organization has a set amount of bandwidth or the budget to spend on it. The rising amount of data that is being generated by users, IoT, and AI applications could lead to major network issues to store and manage this data.

Estimating market demand

Companies in the tech industry who base their product development on what they anticipate would be the future market demand could undergo severe risks in their business. This could be primarily due to the fact that the expected market demand does not materialize. To avoid the risk of failure, it is vital for the U.S. tech industry companies to be more measured in decision-making relating to the current market demand and how it is likely to change over time.

Despite several challenges in the tech industry, why is Toronto’s tech industry continuing to soar? Download Infiniti’s latest free resource to find out

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Get in touch with our experts to learn how our solution can help companies in the tech industry.

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