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Employee experience

How Creating an Unparalleled Employee Experience Enables Successful Business Transformation

Employees who are confident and well-prepared are integral to fueling business transformations. Several top organizations are investing heavily into employee intelligence capabilities that give a better understanding of employee experience and expectations and the gaps in catering to them effectively. An employee journey becomes fruitful only when the organization is successful in providing a unique and valuable employee experience. As employees are crucial to executing business transformations smoothly, it will become extremely difficult for a business to succeed in its ambitions unless their employees feel invested. They do better when they are rewarded for experimenting, envision their place in the firm’s future, and can ask questions. Moreover, helping employees understand and realize their full potential can equip an organization with the talent and elasticity to succeed in a rapidly transforming world.

Interested to know more about creating a unique employee experience culture for your organization? Request a free proposal to gain access to our employee intelligence dashboard.

employee experienceWhat is employee experience?

Employee experience (EX) is the new competitive frontier for agile organizations who have realized that it is no longer enough to make customer experience (CX) a corporate priority. EX encompasses everything that an employee experiences in his or her related to the organization. This can range from their first contact as a potential recruit to the end of employment tenure with the company. It is often influenced by the company’s physical workspace, the work-life balance, and technology that enables greater productivity.

Why is employee experience important?

Companies that invest into employee experience enjoy the employee experience advantage. So why is employee intelligence so important? Several workforce factors have contributed to the rising importance of employee intelligence in organizations. Across industries, there is a prevalent war for talent. As such, it is becoming harder than ever for employers to attract and retain talent. A superior employee experience management can give employers a competitive advantage in attracting recruits and engaging them in ways that encourage them to stay with the organization. Moreover, due to the widespread use of the internet and social media, organizations can no longer hide behind employer branding campaigns or rely on skillful recruiters to position themselves among recruits.

Get in touch with an analyst to learn how to set yourself up for success with our Employee intelligence solutions.

How to improve employee experience

Use employee journey mapping

Employee journey maps show the various stages an employee goes through in their time with a company. With this data, companies can easily identify pain points and critical moments where employee feedback and action is required to bridge the gaps in the current and desired state.

Refine internal communication

The role of internal communications team is much more than merely disseminating company information. They play an important part in fostering a sense of community, encourage employees to work together for a common goal, and create a cohesive company culture. This promotes employees to become brand advocates for the company.

Provide manager training

Personal relationship plays a major role in fostering a better employee experience. This is especially true in the case of relationships shared by the employee and their superiors. When managers are unclear as to how they can better motivate or communicate with their employees, it causes loss of productivity and eventually ends with the employee finding another job. Manager training should teach delegation, interpersonal skills, time management, goal-setting, and effective ways to give feedback.

Learn more about our employee intelligence solutions

Fleet Management

Top Workforce Management Companies – The Leaders in Employee Intelligence

Every company knows how arduous it is to find talent in the market these days. An even bigger challenge persists in managing and retaining the workforce once they are hired. Companies, after spending so much on talent acquisition and remuneration, should maximize the performance levels and competency of the workforce to deliver value to the organization. Companies today are looking beyond conventional systems to improve employee productivity and engagement. Workforce management is an integrated set of processes used by organizations to optimize the productivity of their employees. Workforce management incorporates a wide range of function ranging from matching employee skills to specific tasks to quantifying the amount and types of labor to accomplish the task. ManyRequest Free Proposal software vendors provide workforce management solutions that aid in optimal workforce maintenance, attendance tracking, employee scheduling, demand prediction, payroll administration, and talent management.

Top Workforce Management Software Providers

Kronos

Kronos is the US-based global leader in delivering workforce management solutions in the cloud. Headquartered in Lowell, Massachusetts, United States, it employs more than 5,000 people from all across the world. More than half of Fortune 100 organizations use Kronos for their workforce management needs. The solution offers industry-specific scheduling, time and attendance, absence management, hiring, HR and payroll, and labor analytics applications. The company partners with techn giants such as IBM, Infosys, SDI, SWB Group, and Atos to create a robust HR solutions.

ADP

ADP is an American provider of human resources management software and services. It offers workforce management solutions from small businesses to large enterprises. ADP also boasts that it has 56,000 employees across the world contributing to their revenues of over $10 billion. The company recently acquired WorkMarket, a software platform company which helps businesses manage freelancers, contractors, and consultants. It also has a prestigious client base including Sodexo, Marriot Hotels, Ford Motors, BT, JPMorgan Chase, and Hunt Oil.

Ultimate Software

Ultimate Software is an American company that develops UtilPro, a could-based HRM solution for businesses. The company generates revenues of over $700 million with an employee base of more than 3,700. The company has customers spread across the world in over 160 countries. The solutions offer features such as HR, payroll, administration, open enrollment, attendance, and scheduling. The company offers its software on a per-employee-per-month subscription basis. In September 2016, the company acquired Kanjoya for workforce analytics.

Oracle

An integral part of managing a workforce is in tightly controlling policies in the workplace to avoid lost time and productivity. Oracle provides solutions which rightly tracks time, absences, and labor schedules. The workforce management solution also allows companies to forecast workload and labor demand and define and assign schedules to meet business objectives. Additionally, the workforce management software also ensures companies adhere to labor laws and pay rules.

Verint Systems

Verint Systems is a New York-based analytics company that sells software and hardware products for customer engagement management, surveillance, security, and business intelligence. The company employs about 2,800 people to serve their client base of more than 10,000 spread across 150 countries. Apart from employee intelligence, the company also provides customer engagement solutions, cyber intelligence, and actionable intelligence solutions.

For more information on top companies providing workforce management software, employee intelligence, and HRM solutions:

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Market Intelligence

Machine Learning and how it can Enhance the Human Resources Function

Machine learning has been widely utilized by various industries such as oil and gas, retail, banking, and cybersecurity. However, the human resources sector has been slow to adopt this game-changing technology. Similar to Amazon’s Alexa transforming people’s lives at home, AI and machine learning have also evolved into an intelligent assistant to help the professionals work smarter. It has been evident that people have very high expectations out of new technologies, making it essential to keep up with the new trends and developments in respect to machine learning applications in human resources. Here are some of the possible application areas of machine learning that can assist the HR function.IR_Brochure

Hiring Process
The biggest nightmare facing the HR department is the mountain of resumes they have to scan through to not only shortlist the suitable candidates but also go through the grueling task of reviewing resumes individually to select the right candidates. Additionally, many candidates don’t turn out to be the right ones for them due to reasons such as performance issue, job-fitment issue, and behavioral issues. However, machine learning can improve this process by creating patterns from applicants resumes, social media activity, and interview responses. It should also be noted that patterns and tendencies could sometimes be a false-positive, but with machines learning constantly from their mistakes, the success rate of hiring decisions will increase.

Employee Attrition
Industries such as banking and hospitality have been troubled with high employee attrition rates with a turnover of around 20%. Companies not only lose their best talents but also have to spend a significant amount in the subsequent hiring process. Machine learning can be put to use in identifying early warning signs of employee attrition by monitoring employee satisfaction survey results, drops in efficiency, and absenteeism.

Employee Engagement
Although employee engagement seems like a human-to-human practice, smart use of machine learning can certainly help to identify trends that can drive employee satisfaction. Machine learning systems can assist the human resources department in analyzing each engagement campaigns and making them efficient in the future. This, in turn, ensures employee retention and satisfaction in the longer run.

To know more about how your organization can use machine learning to improve the human resources functions:

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Employee Intelligence Helps Improve Employee Engagement

Employee engagement is all about creating a conducive environment for employees to develop their skills and capabilities. It is a workplace approach that helps create a favorable working environment for the organization’s workforce and motivates them to contribute to the success of the organization. Employee Ask an analystengagement drives the probability of the company’s success by enhancing the individuals level of productivity.  A good employee engagement approach entails a two-way communication between the organization and its employees. Thus, companies should leverage employee intelligence and gain actionable insights to improve employee engagement, thereby maximizing the return on investment and enhance the employee value proposition.

Ensuring a Happy and Motivated Workforce

Organizations can utilize the available employee intelligence solutions to devise a robust employee engagement strategy to ensure a happy and motivated workforce. The first step to ensuring employee engagement is to drive communication by keeping them well-informed about the company’s objectives and future plans, allowing the workforce to voice their opinion; thereby, improving staff performance and offering them a sense of direction. The organization can motivate their employees by celebrating achievements, milestones in the organization, offer training and development opportunities, and strengthening their relationship with the organization. In the end, the businesses must measure the impact of their employee engagement strategies and plans through polls, surveys, and interviews, and also keep an eye on the net promoter score (NPS). An NPS is a metric that measures the employee loyalty and is a key method to acquire new talent and drive the value of the employer brand. But how do you drive employee engagement, you ask? Here’s how.

  • Communicating organizational goals and objectives and keeping them informed about the future plans; thereby, motivating them to work for the organization
  • Rewarding talent and acknowledging their achievements sends them a message that they are a valued part of the organization
  • Initiating team building strategies to engage the organizational workforce
  • Keeping the workforce informed about the organizations change management practices, educating them about its benefits to increase their level of awareness
  • Treating everyone as individuals, taking their opinions into account, and building employee engagement within the organization
View our latest case study to know more about the benefits of employee intelligence and its impact on the organization’s profitability.
Cosmetic packaging

Study on Employee Engagement Helped a Food Manufacturer Decrease Employee Turnover by 50%

For any organization, finding the right talent is like searching for a particular book from a heap of books in the library. Though, after all the hassle you pile the number of candidates; finding the candidate with the right attitude is even harder. In this fiercely-competitive environment, the competition for talent is more intense, so organizations need to focus on retaining and engaging the right people.  Employee engagement helps businesses to attract and retain the best talents across all age groups. In the case of the manufacturing sector, organizations should invest heavily in employee engagement activities to create an environmental-friendly work atmosphere; thereby, fostering meaningful career paths.

Infiniti’s employee engagement solution assists the client to devise effective strategies to keep the employees motivated and gain key skills that are essential for their daily tasks. Also, the solutions will help make recommendations that help improve recognition strategy, management responsibility, and recognition training to retain valued employees.

The Business ChallengeIR_Brochure

Just like any organization, a global food manufacturer was facing challenges answering the simple question: what are the effective ways to decrease employee turnover? To attain revenue goals, the client had recruited and retained top experienced employees; who were the backbone of the manufacturing sector. In the recent years, the employee turnover rate was stagnant at 10%, which was lower compared to the overall average in the industry. As a result, the client approached Infiniti to gain a better understanding on how to attract, engage, and engage their workforce.

The Journey

With years of expertise in handling a multitude of employee engagement programs for a wide array of clients, Infiniti’s employee engagement experts provided a better clarity around the value proposition for the employees in different demographic groups. Also, the experts carried out a blended approach comprising of interviews and discussions with leaders and focus groups among employees. A survey was then conducted to administer employee value proposition that is most influential in attracting, retaining, and engage employees.

Employee engagement

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Our Solution Helped the Client

  • Create a segmentation report and identify the most promising areas that attracted the employees
  • Gain actionable insights into their preferences and decisions to stay with the company
  • Classify surveys into key group of employees to assess their appreciation of new changes
  • Identify the employees and match the employees’ value with organizations offerings
  • Improve company culture and curtail the turnover in the company

The Results

Once the new employee engagement solution was implemented, the client was able to leverage the use of key benefits granted to them and in turn, show a decrease in the employee turnover rate by almost 50%. The employees also witnessed a great sense of autonomy and the client witnessed a positive behavior from the employees in terms of their contribution to new and innovative ideas.

A must-read case study on employee engagement for strategy experts and decision makers looking to decrease the employee turnover rate.
IR_RFP

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Market Intelligence

Flexibility and Autonomy are Key to Effective Employee Value Proposition in the Global Market

The latest market intelligence study by Infiniti Research on effective employee value proposition (EVP) strategy offers insights on how EVP can act as a key driver for talent attraction and retention.

Work and organization – strongest EVP pillars

Talent management and retention are key focus areas for various global companies. The workforce market is primarily driven by the distinct wants, needs, and ways of thinking of both the employer and the employee. The increasing demand for stable workspace is boosting the requirement for tailored solutions, which cater to the desires for both flexibility and autonomy. The dynamic market scenarios affect the EVP and the core relationship between leaders and their employees. The employee sentiments in today’s workforce state work and organization as the two strongest pillars of EVP.

Developing a unique, compelling, and relevant EVP will help prospective employees, who are looking for a position in their desired company, to evaluate the value proposition of their future employer. Powerful and effective EVP strategies are designed by companies that are broad enough to fit in multiple geographies and business units. Such planning will help the companies to source talent who are best for the work profile.

Identifying key strengths and the areas of improvement

The analysis of the legacy survey data and employer brand manifesto will help companies to identify their strengths and develop policies that are in line with their brand image. Assessing information from focus groups such as corporate, research and development, new hires and customer service will help ascertain the gaps and strengths within the organization. Understanding the company’s norms and its culture helps in the development of strong, lasting relationship between the employer and employees.

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 Developing an effective EVP strategy

Analyzing legacy data and transcripts to understand the managements’ opinion of key strengths and opportunities will aid in the development of an effective EVP strategy. The introduction of different EVP categories such as opportunity, work, organization, people, and rewards will have a positive impact on employee morale. Moreover, recognizing key attributes and areas of improvement will help create a successful EVP strategy.

Solutions and recommendations

The market intelligence team at Infiniti Research performs an in-depth secondary research to understand the norms and culture that are followed by the major market players and develop an effective EVP strategy. Some of the solutions offered include:

  • Offer insights on the gaps and strengths within the organization obtained from the legacy data to gain a better understanding of the company
  • Understand the internal environments’ opinion of key strengths and opportunities
  • Develop an extensive proprietary database consisting of information on more than two million industry experts, senior management leaders, key opinion leaders, employees, and employer
  • Provide insights on EVP pillar summary and key differentiators based on employee satisfaction survey
  • Identify unique value propositions for each geography that can be used to customize EVP messages

Read our comprehensive case study on how we helped a leading ingredients solutions company create an effective employee value proposition (EVP) strategy through market intelligence solutions

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