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Employee experience

How Creating an Unparalleled Employee Experience Enables Successful Business Transformation

Employees who are confident and well-prepared are integral to fueling business transformations. Several top organizations are investing heavily into employee intelligence capabilities that give a better understanding of employee experience and expectations and the gaps in catering to them effectively. An employee journey becomes fruitful only when the organization is successful in providing a unique and valuable employee experience. As employees are crucial to executing business transformations smoothly, it will become extremely difficult for a business to succeed in its ambitions unless their employees feel invested. They do better when they are rewarded for experimenting, envision their place in the firm’s future, and can ask questions. Moreover, helping employees understand and realize their full potential can equip an organization with the talent and elasticity to succeed in a rapidly transforming world.

Interested to know more about creating a unique employee experience culture for your organization? Request a free proposal to gain access to our employee intelligence dashboard.

employee experienceWhat is employee experience?

Employee experience (EX) is the new competitive frontier for agile organizations who have realized that it is no longer enough to make customer experience (CX) a corporate priority. EX encompasses everything that an employee experiences in his or her related to the organization. This can range from their first contact as a potential recruit to the end of employment tenure with the company. It is often influenced by the company’s physical workspace, the work-life balance, and technology that enables greater productivity.

Why is employee experience important?

Companies that invest into employee experience enjoy the employee experience advantage. So why is employee intelligence so important? Several workforce factors have contributed to the rising importance of employee intelligence in organizations. Across industries, there is a prevalent war for talent. As such, it is becoming harder than ever for employers to attract and retain talent. A superior employee experience management can give employers a competitive advantage in attracting recruits and engaging them in ways that encourage them to stay with the organization. Moreover, due to the widespread use of the internet and social media, organizations can no longer hide behind employer branding campaigns or rely on skillful recruiters to position themselves among recruits.

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How to improve employee experience

Use employee journey mapping

Employee journey maps show the various stages an employee goes through in their time with a company. With this data, companies can easily identify pain points and critical moments where employee feedback and action is required to bridge the gaps in the current and desired state.

Refine internal communication

The role of internal communications team is much more than merely disseminating company information. They play an important part in fostering a sense of community, encourage employees to work together for a common goal, and create a cohesive company culture. This promotes employees to become brand advocates for the company.

Provide manager training

Personal relationship plays a major role in fostering a better employee experience. This is especially true in the case of relationships shared by the employee and their superiors. When managers are unclear as to how they can better motivate or communicate with their employees, it causes loss of productivity and eventually ends with the employee finding another job. Manager training should teach delegation, interpersonal skills, time management, goal-setting, and effective ways to give feedback.

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Why Employee Engagement is Your Trump Card for Motivating the Workforce

‘A happy workforce’ is no longer a myth, but rather a necessity for modern companies. Did you know that more than a quarter of employees are at a high-risk of turnover? A major portion of these employees might even be highly talented workforce who exceed performance expectations. Employers have long realized that there is nothing that fuels employee productivity and retention more than delighted and satisfied employees. So, most companies and HR professionals are determined to find ways that can improve employee engagement and ensure better retention of the talented workforce.cta ir

Importance of employee engagement


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Top Workforce Management Companies – The Leaders in Employee Intelligence

Every company knows how arduous it is to find talent in the market these days. An even bigger challenge persists in managing and retaining the workforce once they are hired. Companies, after spending so much on talent acquisition and remuneration, should maximize the performance levels and competency of the workforce to deliver value to the organization. Companies today are looking beyond conventional systems to improve employee productivity and engagement. Workforce management is an integrated set of processes used by organizations to optimize the productivity of their employees. Workforce management incorporates a wide range of function ranging from matching employee skills to specific tasks to quantifying the amount and types of labor to accomplish the task. ManyRequest Free Proposal software vendors provide workforce management solutions that aid in optimal workforce maintenance, attendance tracking, employee scheduling, demand prediction, payroll administration, and talent management.

Top Workforce Management Software Providers


Kronos is the US-based global leader in delivering workforce management solutions in the cloud. Headquartered in Lowell, Massachusetts, United States, it employs more than 5,000 people from all across the world. More than half of Fortune 100 organizations use Kronos for their workforce management needs. The solution offers industry-specific scheduling, time and attendance, absence management, hiring, HR and payroll, and labor analytics applications. The company partners with techn giants such as IBM, Infosys, SDI, SWB Group, and Atos to create a robust HR solutions.


ADP is an American provider of human resources management software and services. It offers workforce management solutions from small businesses to large enterprises. ADP also boasts that it has 56,000 employees across the world contributing to their revenues of over $10 billion. The company recently acquired WorkMarket, a software platform company which helps businesses manage freelancers, contractors, and consultants. It also has a prestigious client base including Sodexo, Marriot Hotels, Ford Motors, BT, JPMorgan Chase, and Hunt Oil.

Ultimate Software

Ultimate Software is an American company that develops UtilPro, a could-based HRM solution for businesses. The company generates revenues of over $700 million with an employee base of more than 3,700. The company has customers spread across the world in over 160 countries. The solutions offer features such as HR, payroll, administration, open enrollment, attendance, and scheduling. The company offers its software on a per-employee-per-month subscription basis. In September 2016, the company acquired Kanjoya for workforce analytics.


An integral part of managing a workforce is in tightly controlling policies in the workplace to avoid lost time and productivity. Oracle provides solutions which rightly tracks time, absences, and labor schedules. The workforce management solution also allows companies to forecast workload and labor demand and define and assign schedules to meet business objectives. Additionally, the workforce management software also ensures companies adhere to labor laws and pay rules.

Verint Systems

Verint Systems is a New York-based analytics company that sells software and hardware products for customer engagement management, surveillance, security, and business intelligence. The company employs about 2,800 people to serve their client base of more than 10,000 spread across 150 countries. Apart from employee intelligence, the company also provides customer engagement solutions, cyber intelligence, and actionable intelligence solutions.

For more information on top companies providing workforce management software, employee intelligence, and HRM solutions:

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Leveraging Employee Engagement Strategies for a Steel Industry Client to Improve Productivity and Organizational Performance

In this era of constant innovations, it becomes essential for steel companies to understand the dynamic industry trends and refine their prevailing business models and portfolios to meet the demands of their end-users. Therefore, to better understand the demands of their end-users and  improve workforce efficiency, leading organizations in the steel industry are focusing on employee engagement. With years of expertise in offering employee intelligence services, Infiniti’s insights helps clients implement effective plans to boost workforce efficiency and better understand the needs and wants of their employees. 

The Business Challenge

A renowned steel company with branches spread across APAC was facing challenges optimizing their workforce efficiency and providing better clarity to the employees on their purpose and direction. The steel industry client wanted to increase the efficiency of their workforce by better interacting with their employees and understanding their major pain points. Moreover, with the help of this employee engagement study, the steel company wanted to understand the key drivers of engagement and plan activities to bolster employee engagement.

IR- steel industry

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Our Approach and Benefits of the Employee Engagement Solution

To help the steel industry client address challenges pertaining to their workforce efficiency, the employee engagement experts at Infiniti carried out extensive qualitative and quantitative studies and conducted interviews and discussions with prominent stakeholders in the steel industry. Additionally, to benchmark the performance of the steel company, the employee engagement experts at Infiniti also compiled from a wide array of secondary sources such as company presentations, industry journals, paid industry databases, and industry forums and communities.

This employee engagement study helped the steel company understand how to improve the efficiency of their workforce. Additionally, the steel industry client was able to improve their employee retention rate and implement strategic plans to boost their employees’ work efficiency. With the help of this engagement, the steel industry client was also able to implement strategic plans to attract young talent and leverage advanced technologies to make their work environment more engaging.

Additional Benefits of the Employee Engagement Solution

  • Helped build a passionate team and devised strategic plans to boost employee retention rates
  • Validated surveys and benchmarking tools to assess the employees’ level of engagement
  • Implemented strategic plans to improve the work environment
  • Efficiently managed the workload and performance and offered a conducive environment to attract and retain diverse workforce

A must-read case study for strategy specialists and decision makers looking to develop an understanding of steel industry


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The Role of Employer Branding in Acquiring the Right Talent

Companies are finding it increasingly difficult to find and retain the best talents to drive their organizational growth. A majority of the HR professionals report face difficulties in acquiring talent and retaining them even with the best of pay and perks. It’s already time for companies to look towards employer branding to compete effectively in this fight for finding and retaining the best talent. A prospective employee is more conscious towards employer brand reputation as opposed to a general corporate brand. The top companies have realized this and have adopted the practice of treating employer branding equally as their corporate brands by creating employer brand guidelines and employee value proposition.IR_Brochure

Here are some of the reason why companies should look to strengthen their employer brand:

Makeup for Lower Remuneration
It is evident that smaller companies with lower budgets can’t compete with giant corporations in terms of providing a lucrative salary package. However, pay scale is not the only consideration for prospective employees while choosing a company. A strong and appealing employer brand can influence them to compromise on the monetary aspect to settle for benefits like flexible working hours, better work-life balance, working culture, and other perks. On the contrary, a company with a bad reputation has to pay higher salaries for new hires.

Employee Retention
When an employer brand is consistent with its communication towards their employees, the employees will know what exactly to expect from the organization. Setting unrealistic expectations or not being honest throughout the hiring process may confuse or mislead the employees. This can demotivate the employees in the future, leading to increased employee churn rate. A consistent employer brand image will ensure employee retention and drive employee satisfaction.

Facilitate the Hiring Process
These days, due to rising popularity of social media and sites like LinkedIn and Glassdoor, employees can hugely influence the employer brand. A positive review on Glassdoor can influence candidates to apply for the job in that particular company. This way, companies can get a higher amount of applications, enabling them to choose from a larger talent pool. On the other hand, a bad review can put off skilled candidates from applying for the job.

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Customer Intelligence Is the Game Changer in Marketing Technology

With organizations emphasizing on effective customer relationship management, leveraging customer intelligence insights has become the key to ensure a successful marketing strategy. Some of the widely available, easily accessible, and the most popular marketing technology options in the market opted by marketers are Ask an analystCRM, analytics, and social media marketing tools and solutions. However, the marketers fail to understand the fact that understanding consumer behavior is essential to ensure profitability and retain market shares. Customer intelligence, a combination of big data and data science, answers the why of consumer behavior and identifies customer buying patterns.

Customer Intelligence is the Key Element

Marketers have data at their disposal but much of it is redundant and inaccurate. For the data to make sense, businesses must make use of data cleansing techniques to get rid of unnecessary information, which will improve data analysis and offer in-depth insights to improve decision making. Businesses need both real-time information and historical data to develop compelling marketing campaigns to enhance and improve customer experience. In today’s competitive and dynamic environment, power and control have moved from the brands to the customers, thanks to the growing internet penetration and the sudden surge in mobile, social, and cloud applications. Customer intelligence platforms enable organizations to make better decisions by driving customer engagement across several mediums and channels. Moreover, it offers insights that help marketers to prioritize their activities and ensure that the brand message resonates with their target customers.

Leverage Customer Insights to Drive Brand Advocacy

The insights gained from customer intelligence solutions can be leveraged by marketers to not only engage with their target group but also to convert them into brand advocates. By leveraging various business intelligence tools, businesses can easily gain access to reliable, accurate customer insights, and feedbacks on their promotional activities and marketing programs. Driving brand advocacy among their target market by establishing real-time connection with them, helps the business drive customer loyalty and gain a competitive edge in the market. Organizations are increasingly spending a larger portion of their budget on marketing technology and other digital tools that help them improve and enhance customer experience by understanding the consumer behavior and preferences.

To know more about customer intelligence and its impact on marketing technology

telecom industry

Leverage Employee Engagement Strategies to Shape Next-Gen Pharma Leaders

The global healthcare industry has undergone major transformations over the last few decades owing to factors such as technological advancements and evolving business models. As a result, pharma companies have to devise employee engagement strategies to shape the next-gen industry leaders who can overcome the industry challenges.  The healthcare industry faces several challenges as it is increasingly exposed to a sudden surge in competition from small and medium biotech manufacturing companies, entry of generics, rise in pricing pressures, complicated regulatory standards, Ask an analystcomplex patent and trademark issues, and growing environment and sustainability concerns.

To counter such challenges, the healthcare industry must ensure that their workforce has the required skill sets, flexibility, and are responsive to the evolving landscape. The answer to shaping the next gen pharma leaders is to drive employee engagement and devise an effective talent management strategy. Employee engagement and talent management strategies enable companies to equip the workforce and transform them into next-gen pharma leaders.

Shaping the Next-Gen Leaders Through Employee Engagement

Healthcare companies must build industry specific training and development programs that train the workforce to overcome the future challenges in the healthcare service industry. These specific development programs prepare the next-gen leaders by exposing them to a wide range of markets and regions, thereby, enabling market disruption and driving innovation. The employee engagement programs challenge their thinking, change their thought process, and encourage them to work in teams and devise effective strategies. Organizations can initiate a team building process through employee engagement programs, promote organizational networking; thereby, building diverse leadership skills and capabilities.

At the time of recruitment, pharma companies must hire candidates with the skill sets to address the challenges in healthcare and biotechnology, and have an understanding of the consumer behavior and market as well. The relationship between the employees and their managers or team leads is extremely important when it comes to building employee engagement, managing employees, and improving the team’s performance. Organizations can identify the strengths and weaknesses of their employees, determine the best performers, and offer constructive feedback to employees, through an effective employee engagement and talent management strategy. In the wake of increasing competition in the healthcare industry, the pharma companies must leverage the employee engagement tools and strategies to motivate the employees to perform better, retain them within the organization, thereby driving employee value proposition.

View the latest case study from Infiniti Research to know how the insights gained from employee intelligence can drive profitability and shape next-gen leaders for your organization.

Employee Intelligence Helps Improve Employee Engagement

Employee engagement is all about creating a conducive environment for employees to develop their skills and capabilities. It is a workplace approach that helps create a favorable working environment for the organization’s workforce and motivates them to contribute to the success of the organization. Employee Ask an analystengagement drives the probability of the company’s success by enhancing the individuals level of productivity.  A good employee engagement approach entails a two-way communication between the organization and its employees. Thus, companies should leverage employee intelligence and gain actionable insights to improve employee engagement, thereby maximizing the return on investment and enhance the employee value proposition.

Ensuring a Happy and Motivated Workforce

Organizations can utilize the available employee intelligence solutions to devise a robust employee engagement strategy to ensure a happy and motivated workforce. The first step to ensuring employee engagement is to drive communication by keeping them well-informed about the company’s objectives and future plans, allowing the workforce to voice their opinion; thereby, improving staff performance and offering them a sense of direction. The organization can motivate their employees by celebrating achievements, milestones in the organization, offer training and development opportunities, and strengthening their relationship with the organization. In the end, the businesses must measure the impact of their employee engagement strategies and plans through polls, surveys, and interviews, and also keep an eye on the net promoter score (NPS). An NPS is a metric that measures the employee loyalty and is a key method to acquire new talent and drive the value of the employer brand. But how do you drive employee engagement, you ask? Here’s how.

  • Communicating organizational goals and objectives and keeping them informed about the future plans; thereby, motivating them to work for the organization
  • Rewarding talent and acknowledging their achievements sends them a message that they are a valued part of the organization
  • Initiating team building strategies to engage the organizational workforce
  • Keeping the workforce informed about the organizations change management practices, educating them about its benefits to increase their level of awareness
  • Treating everyone as individuals, taking their opinions into account, and building employee engagement within the organization
View our latest case study to know more about the benefits of employee intelligence and its impact on the organization’s profitability.
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Study on Employee Engagement Helped a Food Manufacturer Decrease Employee Turnover by 50%

For any organization, finding the right talent is like searching for a particular book from a heap of books in the library. Though, after all the hassle you pile the number of candidates; finding the candidate with the right attitude is even harder. In this fiercely-competitive environment, the competition for talent is more intense, so organizations need to focus on retaining and engaging the right people.  Employee engagement helps businesses to attract and retain the best talents across all age groups. In the case of the manufacturing sector, organizations should invest heavily in employee engagement activities to create an environmental-friendly work atmosphere; thereby, fostering meaningful career paths.

Infiniti’s employee engagement solution assists the client to devise effective strategies to keep the employees motivated and gain key skills that are essential for their daily tasks. Also, the solutions will help make recommendations that help improve recognition strategy, management responsibility, and recognition training to retain valued employees.

The Business ChallengeIR_Brochure

Just like any organization, a global food manufacturer was facing challenges answering the simple question: what are the effective ways to decrease employee turnover? To attain revenue goals, the client had recruited and retained top experienced employees; who were the backbone of the manufacturing sector. In the recent years, the employee turnover rate was stagnant at 10%, which was lower compared to the overall average in the industry. As a result, the client approached Infiniti to gain a better understanding on how to attract, engage, and engage their workforce.

The Journey

With years of expertise in handling a multitude of employee engagement programs for a wide array of clients, Infiniti’s employee engagement experts provided a better clarity around the value proposition for the employees in different demographic groups. Also, the experts carried out a blended approach comprising of interviews and discussions with leaders and focus groups among employees. A survey was then conducted to administer employee value proposition that is most influential in attracting, retaining, and engage employees.

Employee engagement

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Our Solution Helped the Client

  • Create a segmentation report and identify the most promising areas that attracted the employees
  • Gain actionable insights into their preferences and decisions to stay with the company
  • Classify surveys into key group of employees to assess their appreciation of new changes
  • Identify the employees and match the employees’ value with organizations offerings
  • Improve company culture and curtail the turnover in the company

The Results

Once the new employee engagement solution was implemented, the client was able to leverage the use of key benefits granted to them and in turn, show a decrease in the employee turnover rate by almost 50%. The employees also witnessed a great sense of autonomy and the client witnessed a positive behavior from the employees in terms of their contribution to new and innovative ideas.

A must-read case study on employee engagement for strategy experts and decision makers looking to decrease the employee turnover rate.

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