“Winning brands in the future of retail will be those that have the best customer intelligence.” The future of retail is closely intertwined with an evolving customer journey that is being largely transformed by technology. Today’s consumers are more connected...
Companies that focus on customer experience become successful in reducing churn and increasing revenues – leading to higher profits. Customer experience definition Customer experience(CX) has become the new buzzword for most companies across industries. It may be...
The retail industry is witnessing constant changes and players in this industry are facing immense pressure when it comes to keeping up with the ever-changing customer expectations, maintaining customer loyalty, retaining and engaging employees, and digital...
Why is Customer Satisfaction Analysis Important for Home Health Care Services Providers? As the population continues to age, home health care services continue to grow. The home health care services’ growth is being driven by two factors - the rapid increase in the...
What is a knowledge management system? A knowledge management system(KMS) is an application that is designed to capture important and relevant information within an organization and make it easily accessible to the employees at any given time and location. In simpler...
The old phrase ‘caveat venditor’ (meaning let the seller beware) is being taken seriously by modern businesses that want to thrive in today’s extremely competitive marketplace. Customer care and satisfaction have now become the cornerstone for gauging success in...
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