Business Challenge A leading industrial tools manufacturer wanted to identify the reasons for growing customer dissatisfaction levels to enhance customer loyalty and improve loyalty sales. Situation The client was struggling to protect the trust of its core customers...
Customer Satisfaction Study for a Fuel Handling Equipment Manufacturer
Business Challenge A fuel handling equipment manufacturer wanted to measure the satisfaction of its customers with regard to its products and services. Situation The client wanted to understand if it was meeting the requirements of its customers and how satisfied its...
Customer Assessment for Plasma Cutting Tools and Systems Manufacturer
Business Challenge A leading plasma cutting tools and systems manufacturing firm wanted to obtain insights specific to customer satisfaction levels. Situation The client wanted to fine-tune its customer service by studying customer satisfaction and perception for its...
Customer Survey to Assess Brand Awareness and Perception of Blow Molding Products
Business Challenge A global industrial equipment company engaged Infiniti to conduct a customer survey-based research study to assess brand awareness, perception, and brand sentiment for its blow molding products. Situation The client wanted to conduct a survey with...
Customer Intelligence on Foundry Services for Textile Industry in India
Business Challenge A leading foundry services provider for the textile industry wanted to obtain insights on primary customer needs and understand ways to support customer acquisition. Situation The client was looking for an advisory on strategies to target new...
Customer Preference Assessment Study on Plumbing Fixtures and Fittings Market in the US
Business Challenge A leading industrial equipment manufacturer wanted to understand the preference of the customers for its residential and non-residential plumbing fixtures and fittings products. Situation The client wanted to understand and identify the...
Customer Opinion Survey on Explosion Proof Industrial Enclosures
Business Challenge A leading industrial manufacturer wanted to assess the opinion of customers specific to explosion-proof industrial enclosures in the US. Situation The client was interested in understanding how the innovation specific to new technologies and quality...
Customer Assessment on Refurbished Medical Equipment Market in Latin America
Business Challenge A leading refurbished medical equipment provider wanted to assess the brand performance and effectiveness of its marketing promotions in America. Situation The client wanted to evaluate the brand perception, major customer purchase criteria,...
Customer Intelligence Study on the Prospects of Veterinary Diagnostics in the APAC Region
Business Challenge A leading animal health company wanted to understand the perspective of veterinarians on veterinary diagnostics in the APAC region. Situation The client wanted to evaluate the current diagnostic habits of veterinarians in the APAC region to identify...