Up to a few years back, retail banking customers had modest expectations in terms of banking experience and loyalty. In the last few years, however, the balance in which retail banking companies could succeed on their own terms has begun to shift under the pressure...
Building Customer Intimacy for a Global Fashion Retailer with Customer Intelligence Solution
Customer experience and satisfaction have come to the forefront across industries. As such, it is now imperative for companies to create a 360-degree view of their customers to know and respond to them in real-time with a highly personalized approach. When it comes to...
How Brands can Amplify their Customer Retention Strategies for Gen Z Consumers
Gen Z refers to the group of the population who were born in the years ranging from 1995 to 2010. This generation is known to be the true digital natives as they have been exposed to the internet, social networks, and mobile systems from the earliest stages of growing...
Role of Customer Intelligence in the Future of Retail
“Winning brands in the future of retail will be those that have the best customer intelligence.” The future of retail is closely intertwined with an evolving customer journey that is being largely transformed by technology. Today’s consumers are more connected...
Bridging the Gaps in Customer Experience Through Customer Intelligence
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Why Top Retailers Agree That Customer Intelligence is a ‘Must-Have’ for Success
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Weekly Round-up: A Storyboard on the Benefits of Customer Intelligence Solutions
LONDON: Infiniti Research, a leading customer intelligence solutions provider, has announced the completion of its downloadable resources series on the benefits of customer intelligence solutions. These free resources, which are available for free download, provide...
4 Customer Experience Management Trends to Keep an Eye On in 2019
What is customer experience management? Customer experience management involves managing customer interaction through both physical and digital touchpoints in order to deliver personalized customer experiences. This helps drive customer loyalty and boosts revenue....
Tapping into Market Opportunities with Customer Intelligence
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