Customer experience and satisfaction have come to the forefront across industries. As such, it is now imperative for companies to create a 360-degree view of their customers to know and respond to them in real-time with a highly personalized approach. When it comes to...
Gen Z refers to the group of the population who were born in the years ranging from 1995 to 2010. This generation is known to be the true digital natives as they have been exposed to the internet, social networks, and mobile systems from the earliest stages of growing...
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Business Process Outsourcing: Industry Trends to Look Out for in 2019 Balancing out business priorities while keeping abreast with industry trends is an ongoing struggle for business process outsourcing companies worldwide. The rise of new and advanced technologies,...
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