Written By: Vishesh Kumar What’s behind the surge in customer intelligence platforms? The global market for customer intelligence platforms is estimated to approach $8-14 billion by the end of the decade. North America is the largest market, followed by Europe and...
Customer Intelligence – Here’s how top tier companies collect and use it!
Written By: Gaurav Sharma Overview Customer needs and priorities change frequently because of increasing digitization and ever-changing global scenario. Now a days customers don’t shy away from switching brands until their experience matches their expectations....
Building Customer Intimacy for a Global Fashion Retailer with Customer Intelligence Solution
Customer experience and satisfaction have come to the forefront across industries. As such, it is now imperative for companies to create a 360-degree view of their customers to know and respond to them in real-time with a highly personalized approach. When it comes to...
How Brands can Amplify their Customer Retention Strategies for Gen Z Consumers
Gen Z refers to the group of the population who were born in the years ranging from 1995 to 2010. This generation is known to be the true digital natives as they have been exposed to the internet, social networks, and mobile systems from the earliest stages of growing...
Why Top Retailers Agree That Customer Intelligence is a ‘Must-Have’ for Success
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Tapping into Market Opportunities with Customer Intelligence
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Building a Customer Intelligence Platform for a Leading Business Process Outsourcing Firm in India
Business Process Outsourcing: Industry Trends to Look Out for in 2019 Balancing out business priorities while keeping abreast with industry trends is an ongoing struggle for business process outsourcing companies worldwide. The rise of new and advanced technologies,...