Without a clear and complete idea of their customers’ expectations, likes, dislikes, motivations, and needs, financial services will struggle to deliver the right products to customers and navigate various challenges in their landscape. Traditional financial services...
The Best Customer Intelligence Platforms to Consider in 2024
Written By: Vishesh Kumar What’s behind the surge in customer intelligence platforms? The global market for customer intelligence platforms is estimated to approach $8-14 billion by the end of the decade. North America is the largest market, followed by Europe and...
Customer Intelligence – Here’s how top tier companies collect and use it!
Written By: Gaurav Sharma Overview Customer needs and priorities change frequently because of increasing digitization and ever-changing global scenario. Now a days customers don’t shy away from switching brands until their experience matches their expectations....
Winning Customer Mindshare in the Banking Sector with AI-Driven Customer Intelligence
Up to a few years back, retail banking customers had modest expectations in terms of banking experience and loyalty. In the last few years, however, the balance in which retail banking companies could succeed on their own terms has begun to shift under the pressure...
How Brands can Amplify their Customer Retention Strategies for Gen Z Consumers
Gen Z refers to the group of the population who were born in the years ranging from 1995 to 2010. This generation is known to be the true digital natives as they have been exposed to the internet, social networks, and mobile systems from the earliest stages of growing...
Role of Customer Intelligence in the Future of Retail
“Winning brands in the future of retail will be those that have the best customer intelligence.” The future of retail is closely intertwined with an evolving customer journey that is being largely transformed by technology. Today’s consumers are more connected...
Bridging the Gaps in Customer Experience Through Customer Intelligence
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Tapping into Market Opportunities with Customer Intelligence
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Weekly Round-up: A Storyboard on the Benefits of Customer Intelligence Solutions
LONDON: Infiniti Research, a leading market intelligence solution provider, has announced the release of their new storyboard on customer intelligence solutions and on how it has helped companies better serve their customer base and acquire new customers more...