Customer Experience Management: How a European Energy Sector Major Reversed the Decline in its Market Share and Improved Financial Results by More than €30

Customer Experience Management: How a European Energy Sector Major Reversed the Decline in its Market Share and Improved Financial Results by More than €30

What is customer experience management strategy? A customer experience management strategy is a key differentiator for businesses across industries. It generally involves a customer experience management system that businesses leverage to track, oversee, and react to customer interactions. By doing so companies can exceed customer expectations and increase customer satisfaction rates, customer loyalty, and advocacy. [...]

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